Today we feature the second in our series of videos from entrepreneurs in the Tech Track 100 series.

Pete West, FD of Business and Technology Consultancy, Portal tells us a little more about his company’s journey and what the company has learned since 2006: the dangers of siloed business departments, the importance of consolidating and reinvesting after a period of growth and how they have restructured the business to be primarily focussed on delivering customer service and satisfaction.