Cookie policy

1. About us

In this cookie policy references to 'we' or 'us' or 'our' or 'Hiscox' are to:

  • Hiscox Syndicates Limited, company number 02590623, registered address: Hiscox, 22 Bishopsgate, London, EC2N 4BQ.
  • Hiscox Underwriting Services Limited, company number 03294530, registered address: Hiscox, 22 Bishopsgate, London, EC2N 4BQ.
  • Hiscox Underwriting Ltd, company number 02372789, registered address: Hiscox, 22 Bishopsgate, London, EC2N 4BQ.
  • Hiscox Insurance Company Limited, company number 00070234, registered address: Hiscox, 22 Bishopsgate, London, EC2N 4BQ.
  • Hiscox Underwriting Group Services Limited, company number 04137419, registered address: Hiscox, 22 Bishopsgate, London, EC2N 4BQ.

When using our websites, your personal information will be processed by different Hiscox Group companies listed above, who will be the 'data controller'. Please contact us via the contact details set out below if you would like further information on this.

When using our websites, this Cookie Policy should be read alongside, and in addition to, this website’s Terms and Conditions and our Privacy Policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services. 

CloudFlare

Cookie name

Purpose

Expires

 __cfduid

This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.

30 days

__cf_bm

The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots.

30 days

OneTrust

Cookie Name

Purpose

Expires

eupubconsent

This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent. 

365 days

OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

365 days

OptanonAlertBoxClosed

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

180 days

Aklamio

Cookie name

Purpose

Expires

aklamio_aid

Only captures transactions that come through Aklamio's refer-a-friend scheme.

When session ends

Drupal

Drupal is the content management system (CMS) that we used to build the website.

Cookie name

Purpose

Expires

SSESS###########

This cookie is used by Drupal to link a user to a session so information about their visit can be stored on the server as they move from one page to the next. Also helps avoid session highjacking.

22 days

Drupal.visitor.partner

This cookie is used by Drupal to detect partner ID.

When session ends

NO_CACHE

This cookie indicates whether cache usage is allowed.

When session ends

AWS

Cookie name

Purpose

Expires

AWSALBCORS

This cookie is managed by AWS and is used for load balancing.

7 days

AWSALB

This cookie is managed by AWS and is used for load balancing.

7 days

Awin

Cookie name

Purpose

Expires

_aw_m_6290

Affiliate Window or Awin tracks all sales made using Awin Publisher links using cookies.

When session ends

New Relic

Cookie name

Purpose

Expires

JSESSIONID

A session cookie is required to follow your progress through the website, ensuring any information you enter is remembered by the website and you aren't treated as a new visitor. It does not identify you personally and is not linked to any other information we store about you.

When session ends

LivePerson

LivePerson is a platform that allows us to connect with you through web chat.

Cookie Name

Purpose

Expires

UIConf

Stores conversation settings (features, logic etc.)

1 day

lpMessaging-

Stores the JWT token and authentication code in messaging scenarios for messaging window recovery on navigation and cross tabs

1 day

More info on LivePerson: https://developers.liveperson.com/cookies-and-liveengage-overview.html#cookie-consent

Windows ASP.NET

Cookie Name

Purpose

Expires

ASP.NET_SessionId, .AspNetCore, .AspNetCore.Antiforgery

Handling and tracking user session in a non-persistent way. Cookie will deleted once the browser closed / session timeout

When session ends

 

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region). 

AddThis

Cookie Name

Purpose

Expires

__atuvs, __atrfs, xtc, uvc

These cookies are associated with the AddThis social sharing widget, used to promote the sharing of blog articles on social networks

When session ends

__atuvc

These cookies are associated with the AddThis social sharing widget, used to promote the sharing of blog articles on social networks.

396 days

LivePerson

Cookie Name

Purpose

Expires

lpTestCookie, LPVID, LPSessionID, LPSID-nnnnnnnn

This cookie name is associated with the LivePerson chat sofware used to enable live chat on a website

 When session ends

Defaqto

Cookie Name

Purpose

Expires

DefaqtoCompare, Big5, b1P

Used to show our Defaqto review rating

When session ends

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Optimizely

We use Optimizely Web Experimentation to perform A/B testing, measure the impact, and make data-driven decisions about how to improve our website, enhance online customer experiences and optimise our digital offerings. Optimizely uses cookies to store some data in visitors' browsers. In most contexts, these are first-party cookies.

Cookie name

Purpose

Expires

optimizelyEndUserId

Stores a visitor's unique Optimizely Experimentation identifier. It is a combination of a timestamp and a random number. No other information about you or your visitors is stored inside.

6 months

optimizelyRedirectData

After Optimizely Experimentation has executed a redirect experiment, it stores various data from the original page so that Optimizely Experimentation still has access to it on the new page.

5 seconds

AWSELB

Enables "sticky sessions", which is a requirement of Optimizely’s RUM service applies on less than 10% of traffic

Session

optimizelyRumLB

Controls the AWSELB cookie's attributes (e.g., SameSite and Secure).

Session

More info on Optimizely cookie usage: https://support.optimizely.com/hc/en-us/articles/4410284260365-Cookies-and-localStorage-in-the-Optimizely-Web-Experimentation-and-Optimizely-Performance-Edge-snippets

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

Cookie name

Purpose

Expires

_ga, _gid, _gclxxxx

We use Google Analytics to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience.

90 days

_gat_UA

We use Google Analytics to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience.

730 days

More info on Google Analytics cookie usage: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Zuko

Cookie Name

Purpose

Expires

zukoVisitorID

We use Zuko to understand how visitors engage with form fields on our website.

365 days

More info on Zuko: https://zuko.io/form-analytics-platform

Microsoft Bing

Cookie Name

Purpose

Expires

_uetvid

This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.

365 days

Matomo Analytics

Cookie Name

Purpose

Expires

_pk_ses*, _pk_id*

We use Matomo to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience.

When session ends

_pk_hsr.6.c845

We use Matomo to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience.

392 days

Fullstory

We use FullStory to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience

These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user’s movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.

Microsoft Bing

Cookie Name

Purpose

Expires

_uetsid

This cookie contains a GUID assigned to the user’s browser, and/or an ID assigned to a user as long as it authenticated through their Microsoft account. In general, the cookie in the relevant domain and IP address are always passed with every http request and not just via UET. Bing Ads doesn't resell this data to third parties or share it with other advertisers.

When session ends

MUID

This domain is owned by Mircosoft - it is the site for the search engine Bing.

390 days

MR

This is a Microsoft MSN 1st party cookie which we use to measure the use of the website for internal analytics.

6 days

More info on Bing Ad: http://help.bingads.microsoft.com/#apex/3/en/53056/1

AppNexus

Cookie Name

Purpose

Expires

uuid2

This cookie is set by AppNexus and records information that helps pick out ads delivered by the platform and assess the ad performance.

90 days

anj

This cookie is set by AppNexus and contains data stating whether a cookie ID is synced with partners.

90 days

Google

Cookie Name

Purpose

Expires

_dlt

This cookie is associated with Google's real time bidding advertising exchange. The main purpose of this cookie is targeting.

When session ends

IDE

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.

When session ends

Quantcast

Cookie Name

Purpose

Expires

_qca

This is set by Quantcast, a digital advertising company.  They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.

When session ends

mc

This is set by Quantcast, a digital advertising company.  They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.

When session ends

Twitter

Cookie Name

Purpose

Expires

personalization_id

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

728 days

muc_ads

This is a cookie that is set by twitter.com. It is used for optimizing ad relevance by collecting visitor navigation data.

728 days

When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.

To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices (http://www.youronlinechoices.eu/) where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks.

Hiscox uses suppliers that may set cookies on our website in order to deliver various services.

DoubleClick

Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for the Hiscox website.

Cookie Name

Purpose

Expires

_dc_gtm_

This cookie is implemented through Google Tag Manager for DoubleClick. DoubleClick uses cookies to improve advertising. Cookies themselves contain no personally identifiable information.

  

More info on DoubleClick: https://support.google.com/dcm/partner/answer/2839090?hl=en

Facebook

Facebook cookies are used to track website conversions and measure the effectiveness of our Facebook advertisements. It also allows Hiscox to target adverts within Facebook based on the way visitors use our website.

Cookie Name

Purpose

Expires

_fbp

Facebook Conversion Pixel uses cookies to record information on browser session to improve our Facebook advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

90 days

More info on Facebook: https://www.facebook.com/about/privacy

To revoke permission: https://www.facebook.com/ads/website_custom_audiences/

LinkedIn

LinkedIn Ad analytics uses cookies to track website conversions and measure the effectiveness of our LinkedIn advertisements. It also allows Hiscox to target adverts within LinkedIn based on the way visitors use our website.

Cookie Name

Purpose

Expires

lang, lidc, bcookie, UserMatchHistory, bscookie, 

LinkedIn Ad analytics uses cookies to record information on browser session to improve our LinkedIn advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

When session ends

AnalyticsSyncHistory

LinkedIn Ad analytics uses cookies to record information on browser session to improve our LinkedIn advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

30 days

li_sugr

LinkedIn Ad analytics uses cookies to record information on browser session to improve our LinkedIn advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

90 days

li_gc

LinkedIn Ad analytics uses cookies to record information on browser session to improve our LinkedIn advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

728 days

More info on LinkedIn: https://privacy.linkedin.com/

Youtube

Cookie Name

Purpose

Expires

YSC

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

When session ends

VISITOR_INFO1_LIVE

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

180 days

CONSENT

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

180 days

Amazon

Amazon Conversion Pixel uses cookies to record information on browser session to improve our Amazon advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit www.aboutcookies.org to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 23rd July 2018.

6. Questions

If you have any questions or if you would like to find out more about this Cookie Policy, please contact us at: [email protected]. For additional information about how we use your data, please refer to our Privacy Policy at https://www.hiscox.co.uk/cookies-privacy