Cookie policy

1. About us

In this cookie policy references to 'we' or 'us' or 'our' or 'Hiscox' are to:

  • Hiscox Syndicates Limited, company number 02590623, registered address: 1 Great St Helens, London EC3A 6HX.
  • Hiscox Underwriting Services Limited, company number 03294530, registered address: 1 Great St Helens, London EC3A 6HX.
  • Hiscox Underwriting Ltd, company number 02372789, registered address: 1 Great St Helens, London EC3A 6HX
  • Hiscox Insurance Company Limited, company number 00070234, registered address: 1 Great St Helens, London EC3A 6HX.
  • Hiscox Underwriting Group Services Limited, company number 04137419, registered address: 1 Great St Helens, London EC3A 6HX

When using our websites, your personal information will be processed by different Hiscox Group companies listed above, who will be the 'data controller'. Please contact us via the contact details set out below if you would like further information on this.

When using our websites, this Cookie Policy should be read alongside, and in addition to, this website’s Terms and Conditions and our Privacy Policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services. 

CloudFlare

Cookie name

Purpose

Expires

__cfduid

This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.

365 days

Windows Azure

Cookie Name

Purpose

Expires

ARRAffinity

This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

1 year

Drupal

Drupal is the content management system (CMS) that we used to build the website.

Cookie name

Purpose

Expires

bb2_screener_

This cookie is solely used for the security of the website and is not used for marketing purposes. The cookie records your IP address and the time of your most recent visit. It is used to determine whether a request comes from a spammer who is rotating through different IP addresses. In order to ensure your security, our pages perform so-called 'token checks', making it extremely difficult for automated software ('bots') to send unsolicited messages ('spam') to this site. If you opt out of this site's cookie, then this site is unlikely to work properly.

When session ends

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region). 

Acquia Lift

We use Acquia Lite to personalise the customer journey including real-time personalisation across any device.

Cookie Name

Purpose

Expires

tc_ptidexpiry

This cookie is used to store the tracking cookie expiration value.

2 years

tc_ptid

This cookie is used to associate a visitor with their profile by randomly generated person identifier.

2 years

tc_ttid

This cookie is used to act as an touch identifier.

30 minutes after the last page view

Drupal

Drupal is the content management system (CMS) that we used to build the website.

Cookie name

Purpose

Expires

has_js

When a browser renders a page generated by Drupal, a piece of JavaScript is executed which adds a cookie (has_js=1). This allows Drupal to generate different markup depending on whether the user agent is capable of executing JavaScript or not.

When session ends

SESSxxx

This cookie is used for authentication, prevent user to have to re-login during a session.

When session ends

Gigya.

Cookie Name

Purpose

Expires

gig_hasGmid

This is an internal cookie for the Web SDK used by Gigya to determine whether a user has a persistent user gmid cookie

15 years

For more information on Gigya, please visit https://developers.gigya.com/display/GD/Advanced+Cookie+Reference (external link)

ResponseTab – AdInsight

AdInsight is a call tracking service provided by AdInsight Ltd and sets cookies in order to allow us to determine the form of advertising that has driven our phone leads.

Cookie Name

Purpose

Expires

adiV

Contains a visitor id for a website visitor, which is used by ResponseTap to track a visitor over time.

1 year

adiVi

Is a session cookie which contains a visit session id. This cookie is used by ResponseTap to track a visitor’s browsing session. This allows ResponseTap to link all the visitors page views to their current browsing session.

30 minutes after the visitor leaves the website

adiLP

Contains a timestamp for the last time a ResponseTap server was contacted, in order to reserve a call tracking number for an active website visitor.

30 minutes after the visitor leaves the website.

adiS

Contains a server session ID used by ResponseTap systems to ensure incoming requests are assigned to an appropriate internal server for processing.

30 minutes after the visitor leaves the website.

Windows ASP.NET

Cookie Name

Purpose

Expires

._RequestVerificationToken, .AspNet.ApplicationCookie, ASP.Net_SessionId, _Auth, .ASPXAUTH, .ASPXANonymous

Handling and tracking user session in a non-persistent way. Cookie will deleted once the browser closed / session timeout

 When session ends

Others

These are the cookies set up by Hiscox to perform certain function of the websites

Cookie Name

Purpose

Expires

hiscox.userHasAcceptedCookies

This cookie stores a boolean value to control the hide/show of the cookie acceptance overlay in the site

When session ends

cookieReg

This cookie stoires a Boolean value to control the hide/show of the cookie acceptance overlay in the site

When session ends

SequelSecureCookie

Security Session cookie with limited lifetime to avoid session hijacking. No data is saved anywhere once the cookie expires. Keeps a hash with the browser and session to compare to when a new request arrives to the server.

When session ends

popup_message_displayed

This cookie is used to control the hide/show of the pop up message. Only a random string of number is stored.

When session ends

JSessionID

JSESSIONID is a cookie in J2EE web application which is used in session tracking.

When session ends

94a87d6d50653bf88a3ab2b0082b4bf9

This is a session Cookie, it ends when the browsing session end.

When session ends

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

Cookie name

Purpose

Expires

__utma

__utmb

__utmc

__utmz

_utma

_utmb

_utmc

_utmt_{id_number}

_utmz

_ga

_gali

_gid

_gat

_gat_cn

_gat_hiscox

_gat_isis

_gat_IS2new

_gat_{id_number}

_gat_newTracker

_gat_talium_0

These cookies store a random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site.

The longest lasting cookie expires two years after your last visit to the website. Others are deleted six months, 30 minutes and the moment you close your browser.

More info on Google Analytics cookie usage: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage (external link)

HotJar

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

Cookie Name

Purpose

Expires

_hjIncludedInSample

This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

365 days

 More info on HotJar: https://www.hotjar.com/legal/policies/cookie-information (external link)

Maxymiser

Oracle Maxymiser is a third-party optimisation solution which helps us to test, analyse and improve each user's experience on the website based on their online behaviour.

Cookie Name

Purpose

Expires

mmapi.store.p.0

Contains cookies that are used to store anonymous identifiers. They enable the optimisation platform to remember a visitor and to serve them with the appropriate content while ensuring a fast load of the web page.

365 days

mmapi.store.s.0

This cookie contains information about the Maxymiser tools that are enabled

365 days

mmcore.tst

This cookie is used by the platform as a test to see whether or not browser settings allow cookies to be set on the end-user machine.

365 days

More info on Maxymiser: https://docs.oracle.com/cd/E60665_01/marketingcs_gs/OMCGB/cd-api/cookies/ (external link)

Most households have an unsolved Rubix Cube (external link) but you can esily solve it learning a few algorithms.

SessionCam

Our web site may use SessionCam for analysis and in customer service related matters. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from this website is for Hiscox Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. The information collected may also be used in relation to customer queries, complaints, and investigating claims.

Cookie Name

Purpose

Expires

sc.UserId

This cookie is used to identify an individual unique visitor

1 year

sc.ASP.NET_SESSIONID

This cookie is used to identify the individual user session. This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a web site.

When session ends

sc.Status

This cookie is set on the first load of SessionCam. It stores whether SessionCam is to record the session or not.

When session ends

More info on SessionCam: https://help.sessioncam.com/hc/en-gb/articles/200812017-SessionCam-Cookies (external link)

If you are happy to continue to help improve this website but are concerned about the level of data being collected, you can enable the masking of all keyed in text by following this link: https://sessioncam.com/choose-for-form-data-not-to-be-recorded/ (external link)

If you do not wish for SessionCam to collect any data about how you are using this website, you can disable tracking completely by following this link: https://sessioncam.com/choose-not-to-be-recorded/ (external link)

Please note that if you clear your cookies, use incognito mode, or switch to a different browser, SessionCam tracking will be enabled again.

These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user’s movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.

DoubleClick

Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for the Hiscox website.

Cookie Name

Purpose

Expires

_dc_gtm_{id_number}

This cookie is implemented through Google Tag Manager for DoubleClick. DoubleClick uses cookies to improve advertising. Cookies themselves contain no personally identifiable information.

 

More info on DoubleClick: https://support.google.com/dcm/partner/answer/2839090?hl=en (external link)

Facebook

Facebook cookies are used to track website conversions and measure the effectiveness of our Facebook advertisements. It also allows Hiscox to target adverts within Facebook based on the way visitors use our website.

Cookie Name

Purpose

Expires

fr

Facebook Conversion Pixel uses cookies to record information on browser session to improve our Facebook advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

90 days

More info on Facebook: https://www.facebook.com/about/privacy (external link)

To revoke permission: https://www.facebook.com/ads/website_custom_audiences/ (external link)

LinkedIn

LinkedIn Ad analytics uses cookies to track website conversions and measure the effectiveness of our LinkedIn advertisements. It also allows Hiscox to target adverts within LinkedIn based on the way visitors use our website.

Cookie Name

Purpose

Expires

BizoID

LinkedIn Ad analytics uses cookies to record information on browser session to improve our LinkedIn advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox.

6 months

More info on LinkedIn: https://privacy.linkedin.com/ (external link)

When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.

To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices (http://www.youronlinechoices.eu/ (external link)) where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks.

Hiscox uses suppliers that may set cookies on our website in order to deliver various services.

15 Gifts

Cookie Name

Purpose

Expires

__evo_hiscox_ip

__evo_hiscox

This cookie is used to load the product selection tool

30 days

Mircrosoft Bing

Cookie Name

Purpose

Expires

_uetsid

This cookie contains a GUID assigned to the user’s browser, and/or an ID assigned to a user as long as it authenticated through their Microsoft account. In general, the cookie in the relevant domain and IP address are always passed with every http request and not just via UET. Bing Ads doesn't resell this data to third parties or share it with other advertisers.

13 months

More info on Bing Ad: http://help.bingads.microsoft.com/#apex/3/en/53056/1 (external link)

Tealium

TealiumiQ is a tag management system used to manage the technology used across our website, such as our analytics tools, survey tools, marketing, testing & targeting tools.

Cookie Name

Purpose

Expires

utag_main

The utag_main cookie is a cookie set by Tealium to enable us to use their tag manager solution.

The utag_main cookie is a 1st-party cookie provided by Tealium. This cookie is used to record a time stamp of when you visit to our site has started, the number of pages you have viewed, the number of visits you have had to our site and a unique ID.

This information is used within our analytics tools to enrich the data we’re collecting about your visit on the website to help us understand our visitors usage of the site to provide a better user experience.

1 year

More info on Tealium: https://community.tealiumiq.com/t5/iQ-Tag-Management/Tealium-Cookies/ta-p/138 (external link)

4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit www.aboutcookies.org (external link) to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 23rd July 2018.

6. Questions

If you have any questions or if you would like to find out more about this Cookie Policy, please contact us at: [email protected]. For additional information about how we use your data, please refer to our Privacy Policy at https://www.hiscox.co.uk/cookies-privacy