Our existing business insurance customers


If you already have a business insurance policy with us and need to get in touch to make a claim, change your policy or update it, our UK-based team of business insurance experts are here to help.

For general information, please see our business insurance FAQs.

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Changing your current policy


Please select one of the following options:

How did you buy your policy?


Direct from Hiscox

To update your details, renew or make changes to your policy, cancel your insurance or request documents, please call us on 0800 280 0351, 9:00am to 5:00pm Monday to Friday.

0800 and 0808 numbers are free from landlines and mobile phones (although some phone providers may count calls towards free minute bundles). Calls from outside the UK may be charged so you can also contact us on our local call option number 0333 920 7314.

Alternatively you can email us at [email protected].

From a broker

If you bought your policy through a broker, you should contact them directly to discuss any changes to your policy.


Making a claim


When you need to make a claim on your business insurance, it’s not always easy to know where to start. At Hiscox, we know life can be busy. So, we’re here to help you every step of the way to make reporting a claim smooth and straightforward.

The type of claim you’re making is important. Are you submitting a claim for lost or damaged property? Or preparing to settle or defend allegations of negligence or liability against your business? The type of claim you’re reporting affects how it’s dealt with.

What does your claim relate to?


Your own loss (including personal accident, buildings and contents)

Should you fall victim to a break-in, suffer an injury or lose valuable kit, we can help to support you financially.

We know incidents happen day and night. If immediate action is needed to limit damage to property or health, we offer an emergency assistance team. We also have field-based teams for large or more complex claims.

How to make a claim

If you need to make a claim, please call our main phone lines 01206 773 899 if you bought your policy through a broker or 0800 247 1902 if you bought directly from Hiscox. In the case of an emergency, these phone lines are managed after office hours to enable you to liaise with a professional who can assist you in your time of need. Alternatively you can email us at [email protected].

If you would prefer to email us, please include the following information:

  • Your full name
  • Address and post code
  • Circumstances of the claim
  • Contact phone number
  • Your policy number (if available)

In the case of a property emergency, you can contact our emergency assistance team on 0800 042 0332 if you bought your policy through a broker or 0800 042 0323 if you bought from Hiscox directly. These lines are open 24 hours a day, seven days a week. You can also log most UK property and casualty claims quickly and easily online through our claims notification portal.

 

If you need advice on your legal expenses cover, please call 0117 934 2681. These lines are open 24 hours a day, seven days a week.

If you bought your policy through a broker, then you should also contact them directly.

 

What else can you do

Make sure you report any stolen items to the police.

If you need to take action to prevent further damage or loss, then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).

 

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Claims against you (including professional indemnity, public liability, employers’ liability, and management liability policies)

If your business is accused of causing an injury or property damage, or providing negligent professional services, we can help.

Let us know as soon as possible if you have a problem which may give rise to a claim against your business.  The earlier you tell us about circumstances that may lead to a claim, the better we can help you to limit or even prevent it.

How to notify us of a claim made against you

To notify us of a claim, please email us at [email protected] and include as much of the following information as possible:

  • Your full name
  • Name of your business
  • Email address and phone number for us to contact you
  • Your policy number
  • Name of the person making a claim against you and their contact details if you have them
  • Description of the incident
  • Whether the person making a claim against you has appointed a solicitor
  • Supporting documentation, e.g. photos, invoices, contracts, correspondence etc.
  • Details of your solicitor if you have appointed one
  • Whether you are insured with Hiscox directly or through a broker

If you are a broker notifying us of a claim on behalf of the insured, please include the name of your company, your name and the best phone number and email address for us to contact you on.

If you bought your policy through a broker, then you should also contact them directly.

For any queries about making your claim or what information to include, please call us on 01206 773 899 (9am to 5:30pm Monday to Friday). You can also log most UK property and casualty claims quickly and easily online through our claims notification portal.

If you need advice on your legal expenses cover, please call 0800 840 2269.

 

What else can you do

Talk to us about a potential claim as soon as you can. Don’t wait for a formal letter from a solicitor or court proceedings to be issued.

Don’t admit liability. You shouldn’t accept an issue has arisen due to something you did or didn’t do.

Don’t enter negotiations or make settlement offers before speaking to us. Get our written approval for any correspondence or settlement offers.

 

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Cyber and data

We’re here for you when you need us most.

How to make a claim

If you need to make a claim, please email us at [email protected] with the following information:

  • Your full name
  • Circumstances of the claim
  • Contact phone number
  • Your policy number (if available)

Alternatively, please call our emergency line on 01206 773 791 or 0800 840 2782 open 24 hours a day, seven days a week. You can also log most UK property and casualty claims quickly and easily online through our claims notification portal.

If you bought your policy through a broker, then you should also contact them directly.

What happens next

Your dedicated claims handler will contact you as soon as possible to let you know if they need any more information from you and to discuss next steps.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Our claims promise


We always start by assuming your claim is valid.

When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.

Superior claims handling

Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:

  • Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you  
  • Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly 
  • Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
  • Fairness – we always act in good faith and honour the intent of the policy

 

Updating your contact details


To update your contact details you can:


 

Cancelling your policy


You can cancel the insurance at any time with no cancellation fees. We require a 30 day notice to cancel your policy. Please email your request to [email protected], from the email address we hold on file, or contact us via chat. We only charge you for your time on cover so we will confirm if a final payment is due or refund will be made.