Cyber Monday will have many of us desperately clicking for more pre-Christmas bargains on 27 November. Last year, retailers said the UK spent close to £6 billion over the weekend period including Black Friday and Cyber Monday, and there is no reason to think this year will be any less frenetic.
Aside from the perils of buying clothes that don’t fit or not properly checking return policies, shopping online comes with its darker pitfalls. New research from DomainTools has found that 20% of UK shoppers have fallen victim at least once to some form of cyber phishing scam. This is where criminals send promotional emails with dodgy links or set up websites that pretend to be from known and trusted brands with the intention of stealing personal information like banking details or selling fake products.
Follow our safe cyber shopping tips
To help make sure your employees don’t become a cybercrime statistic when ‘out’ shopping this Cyber Monday, or indeed any day during their lunchtime, here are our tips to keep your business safe.
1. Stop and think
Before clicking on any link sent to you in a promotional email for example – does the offer seem too good to be true? An iPhoneX for £400? Take a moment to think how realistic the offer is.
2. Does the website you are buying from seem genuine?
Video from Take Five
Hackers will misspell website domain names or use similar ones like eaby.co.uk or amazonic.co.uk. They’ll even use different but similar characters such as ‘đ’ instead of ‘d’ which can be easy to miss. Again, take a moment to check the site address.
3. Secure URL
Any page requesting you to enter details should use ‘https://’ in its web address bar and show a valid certificate (shown by the closed padlock and green highlighted bar).
4. Bad spelling and hard selling
In any emails you receive from retailers, look out for bad grammar and spelling. And if an email is trying to pressure you into a sale – ‘Last remaining items in stock! 5 minutes remaining before sale ends!’ – be very suspicious.
5. Watch out for dodgy links
Links in a fraudulent email or on a website will be made to look like they are from a legitimate company but will actually send you to a carefully disguised web page. Hover your mouse over the link which will normally highlight the real link to you. If it does not match the company name or the link it says it is, do not click on it. If you’re not sure, enter the address of the website manually rather than following a link.
6. Use your credit card
You have more protection if you shop online using your credit card and are defrauded than if you use your debit card.
7. Fallen victim?
If you do find yourself the victim of an online scam, contact the retailer you thought you were buying from to make them aware. You might have accidentally revealed your genuine account details to the fraudster and the retailer will need to change your account.
Advise your bank and credit card providers if you think you have revealed your bank details and change your password on the account that’s been compromised – if you use the same details for other online accounts , you will also need to change those passwords. Also, if you think you might have exposed your company’s IT system to malware when clicking on a link, let your IT provider know straight away, and/or check your virus protection is up to date.
Taking some simple precautions should help your employees make the most of Cyber Monday but remember the old adage, if an online offer seems too good to be true, then it probably is.
There are many further sources of advice online including:
Find out more about Hiscox cyber and data risks insurance.