Two hands holding each other

We’re here to help

At Hiscox we do everything we can to provide fair treatment to our customers. If you feel in any way vulnerable, or need any help at all, we offer sensitive and flexible support.

Supporting special requirements

If you have any special requirements, from alternative formats to a preferred way of speaking with us, please let us know. We can provide documents in braille, large print or audio format. We can also supply them on different coloured paper.

Request documents now

How can we help you?

Financial support

With increases in the cost of living, many people are seeing their finances come under pressure. If you’re experiencing difficulties, we may be able to help.

Find out more

Coping with major life changes

Dealing with one of life’s serious events, like bereavement, divorce or separation, can be upsetting, and often overwhelming. We can help make any necessary changes to your policy, to ensure a difficult time is as painless as it can be.

Find out more

Support with mental health issues

Mental health is extremely important to wellbeing. If you’re going through a tough time we’ll work with you to do what we can to help. We can also suggest organisations that can provide support.

Find out more

Protection from fraud and scams

Scammers are employing ever more sophisticated ways to steal personal information and money. Our tips and advice can help protect you from becoming a victim of fraud.

Find out more

Dealing with domestic and economic abuse

Domestic and economic abuse can impact all ages, leaving you feeling isolated, lacking confidence and trapped. If you think you’re suffering from this type of abuse we’ll do our best to help.

Find out more

Alzheimer's Society

Information and support for people affected by dementia.

Visit Alzheimer’s Society (external link)

The Royal National Institute of Blind People.

A leading sight loss charity and the largest community of blind and partially sighted people.

Visit RNIB (external link)


Action on Hearing Loss

The UK charity supporting deaf people and those with hearing loss and tinnitus.

Visit Action on Hearing Loss (external link)



Citizens Advice

Free, confidential advice online, over the phone or in person.

Visit Citizens Advice (external link)


Offering information and advice to people with mental health problems.

Visit Mind (external link)

National Debtline

A registered charity providing free, impartial, expert debt advice.

Visit National Debtline (external link)

Contact us

If you know which specific team you need to speak to, visit our Contact section to speak to the team you need.

Contact us


If you need to make a complaint, you can contact us in one of the following ways:

In writing:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green

By phone: 0800 116 4627 or 01904 681 198
By email: [email protected]

Please ensure you provide the following information in your correspondence:

  • Your policy number and/or claim reference number (if you have one)
  • Your full name, address and telephone number
  • Details of any previous correspondence you’ve had with us
  • Details of your problem or complaint
  • We will try to give you an answer there and then, but if this is not possible we will take full details from you and arrange for the problem to be investigated.

Find out more about complaints