At Hiscox, we know that as you grow your business, you want to stay informed with articles from the very best minds in the field. That's why we have a variety of expert authors with a range of different backgrounds to help bring you the expertise you need for your SME to thrive.
Abi joined Hiscox over five years ago, providing PR support and advice to the UK and wider Group as well as developing our social media channels. In fact one of her favourite projects was starting this small business blog. She has been working in PR and communications for over 12 years for a range of organisations and brands across insurance, food and drink and charity.
Alan Thomas is a small business expert at Hiscox, advising technology and media SMEs. He says: “Entrepreneurs fascinate me because they bring ideas to life. I work with them every day so I hear a lot about the challenges they face and I want to share that knowledge to help other SMEs succeed.”
As a Commercial Client Manager at Hiscox, Alex works closely with technology start-ups to help them understand, manage and insure against key risks, particularly as they look to scale.
Andreas Pouros has spent the last 14 years building, managing, and mentoring digital businesses to success. A digital marketing expert, he is also the co-founder and COO of Greenlight Digital (external link). His views and opinions have been quoted by publications such as The Wall Street Journal, The Financial Times, and he is a regular contributor to Econsultancy.
Annabel Venner is Global Brand Director at Hiscox, she is also one of our Partners which she balances alongside being made a Fellow of The Marketing Society (external link) and winner of Financial Service Forum's Marketer of the Year 2012. Prior to Hiscox, she spent nine years at Coca-Cola establishing herself as a driver of growth. Venner is a regular speaker and judge at The Festival of Marketing (external link).
Keynote speaker and strategic advisor to companies and governments. He is one of the world's most highly respected voices when it comes to data in business; LinkedIn have ranked him as one of the world's Top 5 Business Influencers. Marr is also the founder and CEO of Bernard Marr & Co (external link), an independent think tank and consultancy organisation. You can also follow him on Twitter @bernardmarr (external link).
Bob Anderson is Managing Director in Navigant’s Legal Technology Solutions practice. Bob worked for the FBI for 20 years, where he led the investigation of Edward Snowden and is an expert in cyber crime and hacking.
Having spent 4 years at Hiscox, Charlie is a Development Underwriter for Hiscox Direct Commercial. Her responsibilities include underwriting, products and pricing to our customers directly, both online and via our customer experience centre. Previously, she worked for the Hiscox Broker channel in London and has also spent time in the claims and finance teams, as well as being seconded to underwrite in the San Francisco office.
Dan has worked with the web since the late 90s. He began as a software engineer and moved to various marketing and e-commerce roles, leading on the marketing, management, and growth of multi-million-pound e-commerce sites. Since then he's worked with more than 100 brands, on everything from marketing and technology to analytics and optimisation.
Daniel Elkan is a freelance travel, science and business writer and founder of a small business, Snow Carbon (external link), an independent guide to how to travel to ski resorts by train. He has written for The Guardian, The Telegraph (external link) and New Scientist amongst others.
David Owen is a solicitor and claims underwriter specialising in Professional Indemnity, Directors & Officers and Corporate Legal Liability insurance at Hiscox.
Frustrated by the lack of clear, actionable information available to freelancers, Emma Cossey started The Freelance Lifestyle blog (external link). She has created a community to encourage and support those starting off on their freelance careers. Cossey is based in Bracknell, where she provides freelance business coaching and, social media consultancy. Her passion is helping freelancers and entrepreneurs up their social media game, when time is limited. If you're interested, check out her YouTube Channel (external link) or take one of her Freelance's Teabreak podcasts (external link) with you.
Emma Simon is an award-winning consumer journalist with over 20 years’ experience of writing about money, property, travel and business. She is a former personal finance editor of the Sunday Telegraph, deputy money editor of the Daily Telegraph and personal finance correspondent at the Press Association. She writes for a number of national newspapers, including the Sunday Times, the Guardian and the Mail on Sunday.
Fiona Humberstone has been styling brands, creating websites and running workshops since 2000. Having founded, grown and sold one of the UK's most successful brand styling companies, Fiona now works as a freelance Creative Director for branding projects and consults for design agencies who want to sell more creative work. Find out more at fionahumberstone.com (external link) and thebrand-stylist.com (external link).
Gareth is Cyber CEO, responsible for leading Cyber Insurance at Hiscox. He also leads the Cyber Centre of Excellence (C3) providing a seamless service in areas such as product development, value add services offerings, pricing and branding & marketing to customers. The C3 serves is a dedicated cyber resource, drawing together the expertise of Hiscox’s 70 cyber staff across the business. Gareth is a regular speaker on Cyber risks and has recently been quoted by the BBC and ZDNet.
Previous to this role Gareth was Hiscox CTO, leading the IT Strategy and architecture teams, where he was responsible for driving a cloud-first approach, and re-architecting one of the core underwriting platforms to Azure as well as providing DevOps leadership across the wider IT team. Prior to this, Gareth ran Infrastructure Services for Hiscox. Before joining Hiscox, Gareth worked in a number of financial services companies, including 9 years at Aon in various IT roles.
Hazel Davis writes for The Telegraph, Times, The Guardian (external link) and Financial Times among other publications on subjects including business, property and lifestyle. Davis is also part of the collective behind Standard Issue (external link), an online magazine for smart women and the brainchild of comedian Sarah Millican. She was UK classical music correspondent for Billboard magazine and editor of classical music magazines Muso and Link, and contributes to the Strad magazine.
Prior to rising to the position of Associate Director at Jordans Corporate Law (external link) as a qualified solicitor and Senior Commercial Solicitor, Helen was an in-house solicitor at Jaguar Land Rover. She has continued to specialise in advising in the automotive sector and has also developed a legal specialism in competition law.
James Jones is Experian’s Head of Consumer Affairs and leads the company’s national consumer education programme, advising people on, for example, credit reports, credit ratings and identity fraud. He began his career at Experian (external link) in 1992 after graduating from Cambridge. He is the Director of the Money Advice Liaison Group (external link), and regularly combines career skills with his love of travel and sport in his contributions to publications such as Huffington Post (external link) and Love Money (external link).
James Webster is the Head of Specialty Claims at Hiscox. He joined Hiscox in 2009 after working as a solicitor in private practice. James leads the Media, Cyber and Technology team which responds to any cyber claims or losses made against or suffered by our clients.
Jessica Thiefels has been writing for more than 10 years and has experience working and consulting in digital marketing, community management and content creation. Alongside her own venture, Jessica Thiefels Consultancy (external link), she has worked for a wide range of organizations including small startups and worldwide brands. She is currently a full-time writer, content marketing consultant and business owner. She’s been featured in Forbes and Business Insider (external link) and has written for Manta, Virgin, Salesforce and more. Follow her on Twitter @Jlsander07 (external link).
John Boles is a Director in Navigant’s Legal Technology practice, helping clients to defend their businesses against cyber threats. Previously, John worked for the FBI for 20 years, retiring as its Assistant Director in charge of its international operations.
Kate Markham is the Managing Director of Hiscox UK Direct. She started her career at Accenture as a Strategy Consultant, working across a number of sectors including the Pharmaceutical and Communications/High Tech industries for four years. This then led to 12 years at Vodafone where she held a number of roles including business development, marketing, commercial and general management. Kate left Vodafone in 2012 to join Hiscox as Head of the UK Direct Business and has since been promoted to Managing Director of the UK Direct Business. Outside of work she spends most of her time trying to keep up with her two children, while also trying to squeeze an occasional run in through the countryside.
Kate Russell has been writing about technology and the Internet since 1995 and regularly appears on the BBC technology programme Click. Her website, KateRussell.co.uk (external link), won the 2015 UK Blog Awards for best individual digital and technology blog, and in 2017 she was voted Computer Weekly’s 30th most influential woman (external link) in UK IT, her second appearance on the Top 50 list in as many years. Her debut novel was published in 2014 under official licence to space trading game, Elite: Dangerous. You can find out more on the Kate Russel Wikipedia page (external link).
Laura Foster works at ContractorUK, home to the UK’s IT contracting community. Online since 1999, the site is a trusted source of information and news for contractors. ContractorUK continues to set the news agenda for the IT contracting industry, keeping contractors informed on tax issues, market demand, jobs, IR35, new legislation and much more.
Laura is an underwriter in the Medical Malpractice team, sitting within the Specialty Division of Hiscox UK. She joined Hiscox in 2012, initially working in the Customer Relations team before moving into Hiscox Broker channel and underwriting in London. Laura is primarily responsible for providing insurance solutions for clients across the malpractice sector, and has specialist knowledge in areas ranging from health and beauty therapies to medical practitioners and dentistry.
Matthew Webb is our Cyber Line Underwriter at Hiscox. Inspired by his father, who had built up his own independent insurance brokerage in their home town Tunbridge Wells, Matthew also took the leap into the world of insurance and has focused on products for commercial enterprises ever since. He is now a highly regarded UK resource on risks associated with cyber crime and data security (external link).
Max is a Senior Underwriter for Hiscox, specialising in risk in the UK contracting industry. He joined Hiscox in 2012, and has worked across Hiscox offices in Colchester, York, Glasgow, Dublin and Manchester. Prior to joining Hiscox, Max worked as a commercial accounts handler at a Small and Medium sized Enterprise (SME) Broker.
“Adventurer, mentor, speaker, firestarter” – Mike Briercliffe is “right in the guts of Social Business – making it happen”. Currently Group Manager for Software at Service Group and Business Systems Architect working with UK SME companies, he helps IT related businesses focus and grow. A skilled IT and Communications spokesman and adviser with a 40-year professional career, he was extensively involved with Public Sector initiatives for ICT, including The National E-Commerce Awards (external link) and Technology Means Business (TMB) (external link).
Miriam Wraight is the Head of the Home Office’s Research Information and Communications Unit, which delivers Cyber Aware, the Government’s flagship cyber security campaign. She has over 15 years strategic communications experience working in both the private and public sectors on a range of key societal issues including our national security, public health, getting into and staying in work, pensions, disability and local government.
Patrick is a Project Manager in the Hiscox London Market business. He studied Industrial Economics at the University of Nottingham, focusing on the management of modern businesses and the markets they operate in. Patrick recently seconded to Hiscox UK, to produce analysis on the competitive structure of the small business insurance market. He is particularly interested in technology as a source of competitive advantage and the way entrepreneurs go about mobilising high-potential ideas. Outside of work, Patrick is passionate about travelling and getting to know more about different cultures.
Paul Holland is a IT Security Leader indsutry expert with over 15 years IT/Cyber/Information Security experience including consulting for one of the Big 4. He focuses on awareness as a key factor for improving security and tweets about cyber security @PaulInfoSec (external link)
Phil Cracknell is regarded as one of Europe’s leading information security experts (external link), a reputation which has seen him secure Cyber Security Award's Personality of the Year. He has held several CISO (Chief Information Security Officer) roles spanning five different industry sectors and was nominated for CISO of the year in 2017. Alongside the awards, Cracknell's 25-year career in technology and security makes him a regular speaker on the international cyber conference circuit.
Richard Kelly is the Underwriting Technical Development Manager at Hiscox UK. He has over 15 years of experience in business insurance and has helped create insurance programmes for a wide array of businesses, from self-employed individuals to leading multi-national UK corporate brands. Whilst his roles have principally been underwriting focused, he has worked extensively with risk control to understand risk and seek practicable, and relevant, customer-focused solutions. He has also spoken at various events on business insurance, including at the likes of the Institute of Directors.
Richard Tyler leads The Sunday Time's Fast Track (external link) research and editorial, the companies within Fast Track’s network. He was the enterprise editor of both The Daily and Sunday Telegraph (external link) for nine years, covering private companies and government policy towards business. An experienced writer and editor, he trained in journalism at Euromoney, part of The Daily Mail & General Trust, after completing his degree at Manchester University. In his spare time Richard enjoys tennis, cycling and trying to grow veg on his allotment.
Ronnie Brown is Chief Digital Officer for Hiscox, DirectAsia. He moved into digital in 1999 as he was fascinated with new technology and its effects on human behaviour, particularly in marketing where he’s always worked. He tries desperately to keep his geeky tendencies at bay but always gives himself away at some point. He’s spent time both agency (Outside Line, WEMS & Quirk) and client-side (EMI Records, Reed Exhibitions) and has been a member of the IAB Social Media Council (external link) for the last 5 years.
Rosie is a commercial underwriter, and specialises in insurance for small businesses and professionals. She is based in London, but makes frequent visits to our Glasgow office. Rosie studied in Cambridge, and wrote her masters' dissertation on visual culture, dress, and the Northern European Renaissance. She particularly likes working with clients in professional creative industries such as technology, marketing and communications as she is interested in design, brands, and style. 'Working with start-ups is particularly fascinating as they are always so passionate about their ideas and their vision. It's great to see good ideas come to life.'
Samantha Newman is the Regional Manager for Hiscox's Maidenhead office. In her spare time, Sam is taxi-driver to two teenagers, is a regular theatre-goer, and confesses to a secret passion for Marillion!
Sarah Hall is a pioneer of best practice in the PR industry. Winner of the CIPR (external link)’s Sir Stephen Tallents medal in 2014 for exceptional achievement in PR practice, Hall was CIPR 2018 President and she continues to sit on the Institute’s Board and Council to lead its gender and diversity work. She is also a member of the Northern Power Women Power List (external link), Athena40 Global Committee (external link), and Founder of #FutureProof (external link), a community and book series designed to support communication and PR managers. Sarah Hall Consulting (external link) is one of the top 10 PR-related blogs in the UK according to Vuelio.
Sebastian St. John-Clarke
Sebastian St. John-Clarke is a freelance writer and B2B communications consultant. He has dedicated a lot of his career to the insurance sector, working with Hiscox as our Head of Group Communications for a time. Sebastian has since set up his own small communications business, Paper Plane Communications (external link).
Shaab Al-baghdadi is head of channel and strategic relationships at Blackfoot UK Ltd. Starting his career in traded options and futures he has held various senior management and directorship roles in multiple verticals from finance to retail. He has worked extensively in the Middle East and North Africa, covering GO’s and NGO’s and developed strategies to enable international trade utilising financial instruments such as LC’s and trade debt. He recently worked at IBM helping partners and managing service providers develop business solutions and market differentiators. “Understanding the market and how its changing is essential in order to remain competitive, creating opportunities these changes present is what makes an organisation exceptional”. He is a fellow of the institute of directors, and a member of the international association of privacy professionals.
Simon Challis began his media career delivering papers as a boy before becoming a journalist in the mid-1990s. He worked in financial magazines and at Reuters before setting up his own media consulting firm, The Townfield Consultancy (external link), when he spotted an opportunity to redefine the PR agency model. Challis has spent years talking to entrepreneurs about what makes a successful small business, and hopes to collect enough tips one of these days to build one himself.
Stephen Ridley is Lead Cyber Underwriter and Product Head for cyber and data risks at Hiscox UK and Ireland. With more than 7 years of experience specialising in cyber and data risks insurance, he is widely regarded as a thought leader in the field and regularly speaks at industry events such as Insurance Times (external link) Cyber Insights 2017 and features in both trade and national press. Outside of work, he is a keen triathlete, even representing Great Britain at the European Championships in 2017.
Steve Langan, CEO Hiscox Insurance USA and our UK & Europe CEO before that, joined Hiscox in October 2005 after a global career in blue chip FMCG companies. Langan has, in a short time, transformed a respected business into a powerful consumer franchise (external link). His responsibilities now expand beyond strategies for our product lines and global brand development. Amongst other things, Langan is also responsible for the Hiscox Art Collection; an internationally recognised corporate collection of over 1,000 pieces spread throughout the thirty-two Hiscox offices around the world.
Steve McGerr is the Head of Direct Commercial for Hiscox UK. Having joined Hiscox in 2002, Steve has previously worked in claims, underwriting and regional management roles within our business insurance department. Steve has a wealth of experience working with businesses and understanding their insurance needs. This had made him a valued contributor to articles from The Insurance Times (external link) and The Guardian (external link). McGerr is ACII qualified and is a Hiscox Partner.
News, BBC Radio, The Financial Times, RTÉ, Foreign and Commonwealth Office, Team GB, British Council, BBC Academy, Bank of England, Immediate Media group and many others. She pioneered the introduction of ‘Twitter Masterclasses’ in the heart of the BBC newsroom and since 2009 has been responsible for designing and leading most of the social media training rolled out across the corporation. In 2013 she was voted one of the Top 50 female innovators in Digital Journalism. She also regularly talks at conferences across Europe (external link) about the psychology of social media and driving digital change in newsrooms. You can follow her on Twitter @suellewellyn (external link).
Tamara founded Emoderation - now The Social Element (external link), a global social media agency, in 2002 to share her passion for making the internet a safer place. From the early days of online forum moderation to the explosion of Facebook and Twitter, Tamara has used her expertise to develop best practice standards for digital media on branded online channels. With a background in content management, consultancy and operations for the pioneering BBC communities team and Liberty Media, she has extensive experience in community management, child safety, social media consultancy, and crisis communications.
Terry Ramsey is a journalist and critic who has worked for The Daily Telegraph, The Times, The London Evening Standard, The Independent, Business Life and High Life magazine. As well as his review pieces, Ramsey also offer media training and lectures to professionals in his field.
Thomas Brown is the former Director of Strategy and Marketing at CIM (external link) (The Chartered Institute of Marketing). There, he took the lead on strategy, brand, marketing, innovation, research, content and the project management office. After leaving in 2016, he set up Think Stuff (external link) to offer strategic consultancy services to small UK businesses. You can find out more by following him on Twitter @ThinkStuff (external link).
Tim Smith and Nick Gibbons
Tim Smith leads the technology, media and telecoms group at BLM. He specialises in dealing with claims relating to defamation, malicious falsehood, breach of confidence, privacy and data protection and leads the firm’s cyber team. Nick Gibbons has over 20 years’ experience in advising corporate and insurance customers in relation to technology and media legal issues. Areas of particular specialism include advice on data protection, e-commerce, defective software, website development, passing off, copyright infringement, breach of confidence, trademark and domain name disputes particularly those relating to TMT, IP and cyber risk.
Tom Dixon is the Head of Technology at Hiscox. Tom is responsible for the entire technology account, including the pricing, underwriting and proposition and has over 10 years of experience writing technology risks. He’s been lucky enough to meet some of the brightest and boldest technology businesses in the UK.
Andrea Reynolds is the CEO of Swoop Funding (external link). Regulated by the Financial Conduct Authority as an Account Information Services Provider (reference number 833145), Swoop is a business funding and savings platform enabling businesses to discover the right funding solutions across loans, equity and grants, and to identify and easily make savings.
Phil Thorn is Head of UK Propositions, responsible for improving our existing products and researching, testing and launching new propositions to market. He has worked in a variety of marketing, online, product management and leadership roles in Europe, US and UK.