Claims Today: December 2018

This month we provide a round-up of professional indemnity and private client claims.

People Stories: Barry Taylor

When he's not working as Senior Development Underwriter for Hiscox, ­Barry Taylor could be relaxing with family and friends. Instead, he’s out tackling fires and other emergencies as an on-call firefighter with Surrey Fire and Rescue

December Regulatory Bulletin: Brexit

Our Brexit plans are progressing well, and our intention is for the structural changes that our plan requires to be made by 1 January 2019.  Ahead of the festive season, there are a few important things for you to be aware. 

Claims Today: November 2018

This month we put a spotlight on seasonal claims, such as those following Storm Emma and the Beast from the East. We also provide a round-up of examples for private client and professional indemnity claims. 

With great power comes great responsibility

From Facebook and Twitter through to Instagram and Snapchat, social media allows celebrities, influencers and public figures to effortlessly reach out to their audiences – wherever they are in the world and at whatever time of day. But all it takes is an ill-judged tweet or promotional post and someone can quickly find themselves deep in hot water.

Claims Today: October 2018

In this edition we provide a roundup of private client, motor, professional indemnity and media claims. We also put a spotlight on our partnership with Anyjunk, aiming to make rubbish/waste removal from a home greener, easier and cleaner.

A lot can go wrong in 280 characters

We are excited to announce the launch of our latest innovation - Influencer and Public Figure Protection, tailored to the needs of influencers and high profile individuals as they lead their lives in the public eye. 

October Regulatory Bulletin: Brexit

Welcome to our October Regulatory Bulletin. This month we focus our update on our preparations for Brexit and the communications your customers may have received from us.

Ross Dingwall

How schemes business is booming for brokers

Ross Dingwall, Managing Director of the broker channel at Hiscox, looks at the types of schemes business brokers can thrive with.

Claims Today: September 2018

This month we put a spot light on technology - we have been insuring technology companies at Hiscox for nearly 25 years, and dealing with technology claims for almost as long. We also provide a round-up of our latest claims examples for Technology, Public Liability, Global Flying and Motor.

Samantha Newman

Hiscox people: Samantha Newman

Hiscox Regional Manager in Maidenhead and Head of Broker Marketing Samantha Newman explains why the secret to success is making people happy.

Sharing economy

Where’s the bottom line for the sharing economy?

From connecting homeowners to travellers on Airbnb, offering ridesharing on Uber, through to peer-to-peer lending on Zopa, the 'sharing economy' is coming of age. But how to ensure it plays by the rules?

September Regulatory Bulletin: IDD

Welcome to our September Regulatory Bulletin - this month we focus on the Insurance Distribution Directive, which comes into force Monday 1st October. 

Rise of robots

The rise of the robots (is going to be just fine)

From self-service checkouts to self-driving cars, it would seem the days of manual labour are numbered. Experts, analysts and thought leaders, including SpaceX CEO Elon Musk, even claim that ‘the rise of the robots’ will lead to mass unemployment all over the world. But should we really be afraid of the fourth industrial revolution?

Claims Today: August 2018

This month we put a spotlight on our escape of water technical training to further develop our internal claims underwriters to ensure we manage these claims expertly and efficiently. We also provide our latest claims example for Cyber, Private Client and Professional Indemnity. 

August Regulatory Bulletin: IDD and Brexit

Welcome to our August Regulatory Bulletin - with the GDPR dust settled, we now ramp up our focus on changes for IDD and the Brexit Part VII transfer process.

Claims Today: July 2018

Welcome to July's Claims Today, in this month's newsletter we put a spotlight on subsidence claims, plus a round-up of our Private Client, public liability and professional indemnity claims. 


Inside the mind of a pitch

How did you win your last piece of business? Was it your ironclad reputation, meticulous preparation or an off-the-cuff remark halfway through the presentation?

June Regulatory Bulletin - GDPR, IDD and Brexit

Welcome to our June Regulatory Bulletin.This month we focus our update on how we're progressing our preparations for the Insurance Distribution Directive and Brexit. 

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Hiscox people: Joe Brown

Joe Brown, Deputy Chief Underwriting Officer for UK and Ireland, has run a marathon in the snow and is inspired by his problem-solving peers.

Claims Today: June 2018

A monthly round-up of public liability and professional indemnity claims, along with an interesting private client claim about a pesky wasp putting a Royal Wedding party under threat.

York schemes event

Schemes roadshow: Adapting to change

On the 18th of April our schemes team kicked of a tour of the UK. All aspects of schemes were discussed; from taking an initial idea and building it into a successful scheme, to how you continually adapt and develop it in order to thrive in a continually changing market.

Claims Today: May 2018

We are very proud to announce we are winners of the HNW Claims Solution of the Year Award at the 2018 Insurance Times Claims Excellence Awards. This month's newsletter also provides a round-up of commercial and private claims, including damage to a house from a fallen tree and an unfortunate incident between a Bentley and a garage wall. 

Scroll Academy

Help your clients stay cyber safe

Hiscox has launched the new online CyberClear Academy, designed to help customers reduce and manage their cyber risks.

May Regulatory Bulletin - GDPR, IDD and Brexit

Welcome to our May Regulatory Bulletin. GDPR is finally here - are you ready for the new regulations? This month we also cover updates on how we are progressing with changes in preparation for IDD and Brexit. 

Claims Today: April 2018

In this month's edition we put a spotlight on cyber claims, where we have seen a dramatic increase in claims volumes – up by more than 130% compared to this time last year. We also provide a round-up of private client, motor, commercial and professional indemnity claims.

April Regulatory Bulletin - GDPR, IDD and Brexit

The GDPR countdown is on with less than one month to go until the new regulations come into effect. In this month's bulletin we cover GDPR, IDD and Brexit, and highlight some important actions you need to take now.

Hiscox Online Art Trade Report 2018

The sixth annual Hiscox Online Art Trade Report reveals an online art market worth an estimated $4.22 billion - up 12% in 12 months. The report also takes a look at the current impact blockchain and cryptocurrencies, such as Bitcoin, are having on the online art market, as well as exploring their future potential. 

Meltdown and Spectre: How big a technology threat are they to UK businesses?

The advent of Meltdown and Spectre heralds a new age of computer vulnerabilities that require more than updating your virus software or deleting suspect emails. So how concerned should we be?

James Brady

Hiscox people: James Brady

James Brady, Deputy Head of Specialty for Hiscox UK & Ireland, respects Elon Musk’s work ethic and believes the opportunities in cyber insurance are endless.

March Regulatory Bulletin - GPDR, IDD and Brexit

As we enter a very busy period of regulatory change we will be providing you with a monthly bulletin to give you general updates and information, along with actions you will need to undertake as a third party relation of Hiscox. This first bulletin covers updates and progress for GDPR, IDD and Brexit.

Claims Today: March 2018

In this issue of Claims Today we put a spotlight on weather events, such as the recent 'Beast from the East' and how we proactively prepare for these events to ensure we can provide the best possible service to our customers. We also have a round-up of our latest private client, professional indemnity and public liability claims. 

Taper House Mustard Architects

To move, or to improve?

If that’s the question, then the answer for a significant number of us is to stay put and invest in home renovations instead of moving house - one of the key findings from our Hiscox Renovations and Extensions Report which lifts the lid on home improvement trends across the country, both past and future.

Claims Today: February 2018

In February's edition of Claims Today we put a spotlight on proactive claims handling, along with a round-up of private client, personal accident and professional indemnity claims, including a case involving a photographer's intellectual property rights of their images. 

Team profile: Hiscox Technology

Meet the Hiscox Technology team, a team of specialist underwriters embracing the complexities and challenges of the UK’s fastest growing sector.

Are you and your clients prepared for the GDPR?

How you and your clients handle customers' personal information is changing as businesses need to be compliant with the new GDPR by 25 May 2018. Read our essential guide to get your business in shape ahead of the EU's new data rules.

How to talk to people like a human on LinkedIn

Do you want to be more confident using LinkedIn?
The LinkedIn Man, James Potter, gives us his top tips on how to raise your profile, extend your network and find new business opportunities.

Claims Today: January 2018

A roundup of claims for the month, including a professional liability case for a dog grooming business which went to trial.

Seven out of ten organisations fail cyber security readiness test

The Hiscox Cyber Readiness Report 2018 surveyed more than 4,000 private and public sector organisations across the UK, US, Germany, Spain and the Netherlands. The study reveals major shortcomings in cyber security readiness for nearly three-quarters (73%) of firms.

Claims Today: December 2017

We highlight the growth of cyber claims across 2017, along with a round-up of professional indemnity and private claims, including the loss of a sentimental teddy bear.


Adapt or die: eight businesses that transformed their business models to survive

From Toys R Us to Austin Reed to HMV, the list of bricks and mortar companies struggling to compete against more agile online competition continues to grow. But what about the businesses that adapted? Here are our top eight businesses that managed to stay relevant, anticipated trends and embraced innovation…

Hiscox people: Mark Plews

With a background in financial lines and professional indemnity insurance, Hiscox Interim Sales Director Mark Plews, talks about the freedom he enjoys at the company and how some blunt feedback reshaped his management philosophy.


Should I bank on cryptocurrency?

Do you know your Bitcoin from your Ethereum? And if you bought some, would you know what do with them? We look at the opportunities and risks in the brave new world of cryptocurrency.

Hiscox people: Gary Bright

Head of Broker Service Delivery Gary Bright reveals who his greatest hero is and reflects on the importance of storytelling in business.

Claims Today: October 2017

In this edition we provide a roundup of employers’ liability and professional indemnity claims for the month, including a rather interesting case made against a creative agency. We also take a look at your feedback from the 2017 Broker Superb Service Survey.

Hiscox people: Tom Hird

Development Underwriter Tom Hird talks tough decisions, walking on hot coals, impromptu cycling tours and his appointment to the Reach team.

image of envelope

We listened, learned and now we’re acting

Superb Service is what we strive to achieve at Hiscox. To find out how we’re getting on, we regularly ask you, our brokers, to give us feedback on how we’re doing and we’re always happy to share the results.


Become a master in the art of negotiation

When it comes to negotiating, when should you take the lead and own the room and when should you just make a subtle adjustment to your posture and mirror their body language?

Claims Today: July 2017

From ceremonial swords to lost diamonds, we bring you the unusual claims we’ve had in the private client and commercial sectors over the past month.

Pedalling around the world in 80 days

Pedalling around the world in 80 days

In 2008 Mark Beaumont, adventurer and broadcaster, cycled around the world in 194 days. On the 2nd of July 2017, Mark set off from Paris aiming to do the same trip in a world record time of only 80 days.

Derrick Potton

Hiscox people: Derrick Potton

Derrick Potton, Sales Director of Hiscox UK and Ireland, shares his insights on career focus, conquering fear and what sets Hiscox apart from the competition.

Ransomware prevention

How did ransomware end up on my computer?

Confusion still remains about the origin and impact of ransomware. Yet a little bit of knowledge about the nature of this malicious software could greatly reduce business disruption.

Buying art online

Are you confident about buying art online?

With hesitant art buyers remaining unconvinced about buying art online, a Hiscox report finds out whether social media, price transparency and a wealth of background information are the answers.


Keeping on top of ransomware attacks

Following the extensive coverage on cyber attacks in the news over the last few days, Matt Webb, Group Head of Cyber at Hiscox comments on the WannaCry ransomware


8 steps to launching the perfect scheme

A step-by-step guide to helping you create a scheme that not only works for your customers but for your business too.

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How did marketing become a digital science?

If you had told a marketer in the mid-1990s that ‘search engine optimisation’ and ‘cookies’ would one day be standard marketing terms, they might have laughed.

Classic car

We're extending our motor portfolio

In addition to our Hiscox Motor Insurance, we now offer a bespoke wording for classic vehicles.

Mark Whitehead

Hiscox people: Mark Whitehead

The newest member to the Hiscox Reach team Mark Whitehead reflects on his greatest achievements, the best advice he’s ever been given and why insurance is all about mutual respect.

Cyber readiness infographic

UK businesses under cyber-attack – infographic

More than half of UK companies have experienced a cyber-attack in the past year.

Ross Dingwall

Hiscox people: Ross Dingwall

Ross Dingwall, MD of Hiscox UK & Ireland, reflects on his 27 years in the insurance industry and explains what success looks like.

IPT rate application diagram

Insurance Premium Tax Increase - 1st June 2017

As announced in the 2016 Budget, the standard rate of Insurance Premium Tax (IPT) has increased from 10% to 12% from 1st June 2017.