Recognising the real you. Security with strong identity

“We’re sending you a one-time passcode to complete your login” pops up on your screen as you try to access a service on your phone. It’s frustrating – it’s delaying your user journey, but what’s taking place within these few seconds is vital. It’s a ramped-up security measure, an example of multifactor authentication and we can expect to see a lot more of it.


In the Scheme of things

In a changing market, Hiscox is developing specialised insurance policies that are helping to take partnerships between brokers and their clients to the next level.

Claims Today: October 2019

This month we put a spotlight on Christmas presents! There's also a round-up of property claims as well as professional indemnity and private client claim examples. 


Watches: Why are regular insurance valuations important for your clients?

Watches are becoming increasingly popular as an investment option. Doerr Valuations were recently asked by a broker to undertake a review of a client’s Rolex collection. The appreciation in value was lively!

Claims Today: September 2019

This month we put a spotlight on Fine Art. There's also a round-up of property claims as well as professional indemnity and private client claim examples, including one where the insured had a radiator leak that caused damage to his sofa. As the insured is over 6ft tall he wanted a sofa that he could lay down on, he didn't want to replace the sofa he had. 

Four ways AI is already changing business

Artificial intelligence has been a mainstay of the big hitters – Amazon, Google, Netflix – for years, but how can other businesses benefit from the technology?


Passport to anxiety

A holiday should inspire rest and relaxation, alleviating feelings of stress. So why does it sometimes feel like the opposite?

Claims Today: August 2019

This month we put a spotlight on covering student belongings away from the home. There's also a round-up of property claims as well as some cyber, professional indemnity and private client claim examples, including one where the insured's vehicle was stolen from the driveway despite the keys being in the home.


Three tips to climb Google’s rankings

We look at how digital practices need to evolve in the brave new world of the ‘semantic web’. Google co-founder Larry Page once said that the ideal search engine was a machine that ‘understands exactly what you mean and gives you back exactly what you want’. But Google, along with all the other internet search engines you’d care to name, hasn’t always quite managed to do that.

Capital-still-in-the capital

Is the capital still in the capital?

London has grown significantly faster than other parts of the UK for decades, but signs from the labour and housing markets reveal that the capital’s relative performance isn’t quite so strong. Here we look at how other cities in the UK are trying to compete, whether London’s days are numbered as the premier commercial centre and what the impact of Brexit might be on its long-term future.

Claims Today: July 2019

This month we put a spotlight on travel cover now that summer is in full swing. We also provide a round-up of property claims as well as a couple of professional indemnity and private client claim examples, including one where a 10 year old boy was delighted by a £25 Xbox voucher which helped keep him entertained whilst he recovered from a fractured collar bone.

Confessions of a CEO

Sometimes a single decision can determine the success of a project, pitch or campaign. But for business managers, it can spell the difference between boom or bust for an entire company. Here we talk to a real CEO to get their insights about the business decisions that changed it all – for better and for worse.

Why failure is good for business

Nobody likes to fail. But failure can be vital to success, encouraging business owners to learn from their experience, try new management approaches and innovate in new markets. Here, we ask a corporate psychologist about using failure to your advantage – and find out why it might just be the best thing to ever happen to your business.

What are the service issues brokers are facing?

Ross Dingwall, Managing Director of the Broker Channel at Hiscox, delves into the key pillars of customer service.

Claims Today: June 2019

This month we put a spotlight on the dangers of the magnification of the sun's rays. We also provide a round-up of property claims as well as a cyber and some private client claim examples, including one where a gentleman knocked over a sculpture and was more distressed about the mishap than the insured.

Unsure how to sell cyber? Here’s what you need to know

Stephen Ridley, Cyber Underwriting Manager at Hiscox, looks at at just how big cyber insurance can be.

Claims Today: May 2019

This month we put a spotlight on the first anniversary of the Casualty and Speciality Team. We also provide a round-up of property claims as well as some private client and professional indemnity claim examples.


What's the ‘right’ way to approach conflict resolution?

Conflict is an inevitable part of life – and work is no exception. Sometimes the conflicts are simple disagreements between employees. Other times they're so severe they can threaten the existence of a business.


GDPR one year on: the winners and the losers

The General Data Protection Regulation has been the most important change in data privacy regulation in over 20 years, with companies such as Google, WhatsApp and Instagram facing fines of up to $9.3 billion within just 24 hours of the law coming into effect.

Claims Today: April 2019

This month we put a spotlight on Customer Care Solutions and are pleased to confirm the Hiscox UK Claims team has been shortlisted for the Insurance Times Customer Care Solution of the Year award. We also provide a round-up of professional indemnity claims as well as a motor claim example. 

Claims Today: March 2019

This month we put a spotlight on our new cyber insurance product, Hiscox CyberClear. We also provide a round-up of property claims as well as some cyber and commercial claim examples. 

Stop the press: what does fake news mean for businesses?

Donald Trump is obsessed with it, it’s labelled a ‘sin’ by Pope Francis and was named the 2017 Word of the Year by Collins Dictionary, but don’t be fooled – fake news is nothing new.

Is technology really making you more productive?

Does technology always equal productivity? For Jane Duncan, Vice President of Capgemini Invent the simple answer is no. ‘But it’s useful to look at different user groups and contexts. In some cases, technology can equal productivity for some populations, but less so for others… There are different winners and losers.’

Claims Today: February 2019

This month we put a spotlight on our Claims Leadership, with Grace Hanson taking the helm of Group Claims Director when Jeremy Pinchin retires this year after 13 years of service at Hiscox. We also provide a round-up of private client, professional indemnity and commercial claims examples. 

Claims Today: January 2019

This month we put a spotlight on our Real World Hack campaign and provide a round-up of private client, professional indemnity and commercial claims. 

Claims Today: December 2018

This month we provide a round-up of professional indemnity and private client claims.

People Stories: Barry Taylor

When he's not working as Senior Development Underwriter for Hiscox, ­Barry Taylor could be relaxing with family and friends. Instead, he’s out tackling fires and other emergencies as an on-call firefighter with Surrey Fire and Rescue

December Regulatory Bulletin: Brexit

Our Brexit plans are progressing well, and our intention is for the structural changes that our plan requires to be made by 1 January 2019.  Ahead of the festive season, there are a few important things for you to be aware. 

Claims Today: November 2018

This month we put a spotlight on seasonal claims, such as those following Storm Emma and the Beast from the East. We also provide a round-up of examples for private client and professional indemnity claims. 

With great power comes great responsibility

From Facebook and Twitter through to Instagram and Snapchat, social media allows celebrities, influencers and public figures to effortlessly reach out to their audiences – wherever they are in the world and at whatever time of day. But all it takes is an ill-judged tweet or promotional post and someone can quickly find themselves deep in hot water.

Claims Today: October 2018

In this edition we provide a roundup of private client, motor, professional indemnity and media claims. We also put a spotlight on our partnership with Anyjunk, aiming to make rubbish/waste removal from a home greener, easier and cleaner.

A lot can go wrong in 280 characters

We are excited to announce the launch of our latest innovation - Influencer and Public Figure Protection, tailored to the needs of influencers and high profile individuals as they lead their lives in the public eye. 

October Regulatory Bulletin: Brexit

Welcome to our October Regulatory Bulletin. This month we focus our update on our preparations for Brexit and the communications your customers may have received from us.

Ross Dingwall

How schemes business is booming for brokers

Ross Dingwall, Managing Director of the broker channel at Hiscox, looks at the types of schemes business brokers can thrive with.

Claims Today: September 2018

This month we put a spot light on technology - we have been insuring technology companies at Hiscox for nearly 25 years, and dealing with technology claims for almost as long. We also provide a round-up of our latest claims examples for Technology, Public Liability, Global Flying and Motor.

Samantha Newman

Hiscox people: Samantha Newman

Hiscox Regional Manager in Maidenhead and Head of Broker Marketing Samantha Newman explains why the secret to success is making people happy.

Sharing economy

Where’s the bottom line for the sharing economy?

From connecting homeowners to travellers on Airbnb, offering ridesharing on Uber, through to peer-to-peer lending on Zopa, the 'sharing economy' is coming of age. But how to ensure it plays by the rules?

September Regulatory Bulletin: IDD

Welcome to our September Regulatory Bulletin - this month we focus on the Insurance Distribution Directive, which comes into force Monday 1st October. 

Rise of robots

The rise of the robots (is going to be just fine)

From self-service checkouts to self-driving cars, it would seem the days of manual labour are numbered. Experts, analysts and thought leaders, including SpaceX CEO Elon Musk, even claim that ‘the rise of the robots’ will lead to mass unemployment all over the world. But should we really be afraid of the fourth industrial revolution?

Claims Today: August 2018

This month we put a spotlight on our escape of water technical training to further develop our internal claims underwriters to ensure we manage these claims expertly and efficiently. We also provide our latest claims example for Cyber, Private Client and Professional Indemnity. 

August Regulatory Bulletin: IDD and Brexit

Welcome to our August Regulatory Bulletin - with the GDPR dust settled, we now ramp up our focus on changes for IDD and the Brexit Part VII transfer process.