By adding optional home emergency cover to your Hiscox home insurance policy, you'll get swift assistance from our approved contractors for household emergencies. You’ll be protected for things like blocked drains, failed heating systems, interrupted gas or electricity supply, and lost house keys.

Why you might consider home emergency cover

  • You'll get twenty-four-hour assistance so you don’t need to worry about emergencies like having a burst pipe in the middle of the night.
  • You'll have easy access to experienced contractors who will fix urgent issues, such as leaks.
  • You won't have to worry about the cost of home emergency repairs.
Telephone enquiry number
Call on 0800 247 1902
Telephone enquiry hours
Mon - Fri, 9am - 5pm, excluding bank holidays. Calls are free from a landline

How our optional home emergency cover can protect you

When you take out home insurance with us, you can choose to add home emergency cover to your policy. This provides up to £1,000 (including VAT) for each claim to cover the cost of labour, parts and materials for emergency repairs at your home. You’ll have access to a 24-hour helpline and there’s no excess to pay and no impact on your claims history. Your cover offers protection for:

  • immediate repairs carried out by one of our approved contractors
  • incidents leaving your home without its main source of heating or hot water
  • incidents leaving your home without electricity, gas or water supply
  • incidents that create health, safety or security risks at your home
  • incidents that make it impossible to gain access to your home
  • incidents that affect your outbuildings, such as your garage.

If you’ve added home emergency cover to your policy and suffer a home emergency like a burst water pipe or blocked drain, ring the 24-hour helpline and an approved contractor will be sent to help as soon as possible.

Please call 0800 1700 291 or go online at

To find out more about home insurance, read our policy documents:

Home emergency cover is underwritten by DAS Legal Expenses Insurance Company Limited.

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  • Accidental damage for buildings and contents included as standard
  • Dedicated claims handler assigned to all home insurance claims as standard
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