A common sense approach to claims.

If you are notified of a loss and need to contact us to register a claim on behalf of your client, please contact us immediately using the relevant phone number or email address below.
You can also log most UK property and casualty claims quickly and easily online through our claims notification portal. Email [email protected] for log in details or you can use Hiscox Credit Control credentials to gain access.
For all claims please provide the Hiscox policy number and full details of the claim, including the date, amount and circumstances.
We aim to proactively manage each claim or circumstance notified to us in order to provide the best possible service to your clients. To help us achieve this please provide as much background information in relation to the claim as possible. The more information that we receive when we are notified of a claim, the better placed we are to determine the right next step for the claim; in fact, having more information may enable us to settle the claim there and then.
If you are a binder broker, please provide a copy of the policy schedule along with the claim notification.
T +44 1206 773776 (9:00- 17:30, Monday to Friday)
E [email protected]
P The Hiscox Building, Peasholme Green, York, YO1 7PR, United Kingdom
If your client has a home emergency such as a burst pipe and requires the immediate assistance of a tradesperson, please call us (24 hours a day).
For policy numbers not beginning PL-HOM which renewed on or after 20/04/2020 please call 0800 1700 261 or go online at www.hiscox.homeemergency.co.uk
For policy numbers which begin PL-HOM which incepted on or after 13/05/2020 or renewed on or after 27/06/2020 please call 0800 1700 261 or go online at www.hiscox.homeemergency.co.uk
For all other policy numbers please call 0800 1700 935.
If your client has travel insurance with us and needs emergency medical assistance while travelling abroad please contact: 0207 902 7120.
For confidential legal advice on personal tax matters, and for family legal protection claims, please contact DAS Legal Expenses Insurance Company Limited on 0800 731 3548. Please note that DAS will need to discuss the claim directly with the client.
For all property claims, please assist us by obtaining the following information:
In addition, we may ask for the additional information related to the following types of claims:
Escape of water
Fire claims
Storm claims
Theft claims
T 01206 773 898
E [email protected]
Motor Claims
Report a new claim [email protected]
0800 840 2405
Motor breakdown
0800 042 0334 / +44 (0)117 934 0429
For 24-hour breakdown assistance anywhere in the UK or Europe
Legal expenses
0800 042 0337
Access to a 24-hour helpline offering free legal advice
Glass or windscreen claims
0344 375 3371
Book online (external link)
T 01206 773 783
E [email protected]
Every case is different, so we do not have set rules for what to include with a new notification. Best practice would be to include the following:
T 01206 773 899 (choose option 2)
E [email protected]
If your client has an emergency at the business premises and requires the immediate assistance of a tradesperson, please call us on: 01444 442 738 (24 hours a day)
If your client has business travel insurance with us and needs emergency medical assistance while travelling abroad, please contact: +44 208 290 4442 (24hrs)
For advice on employment, prosecutions, health and safety, sex discrimination, tax and European law, please contact DAS Legal Expenses Insurance Company Limited on 0800 840 2269. Please note that DAS will need to discuss the claim directly with the client.
Robert Campbell
Director
T +44 (0) 207 236 8927
M +44 (0) 7976 942912
F +44 (0) 7236 8898
Or
Alex Whitaker
Senior Adjuster
T +44 (0) 20 7236 8888
T +44 (0) 20 7236 1099
M +44 (0) 7741 248 196
T +44 (0) 1206 773 827
F +44 (0) 1206 773 999
E [email protected]
P Hiscox House, Sheepen Place, Middleborough, Colchester, Essex CO3 3XL
We also require a signed medical consent request, authorising us to obtain details of all medical reports concerned with the treatment or consultation the client has received.
Adam Ward
PI Claims Underwriter
T +44 (0)113 205 1031
E [email protected]
T 01206 773 783
E [email protected]
Every case is different, so we do not have set rules for what to include with a new notification. Best practice would be to include the following: