If you are notified of a loss and need to contact us to register a claim on behalf of your client, please contact us immediately using the relevant phone number or email address below.

You can also log most UK property and casualty claims quickly and easily online through our claims notification portal. Email [email protected] for log in details or you can use Hiscox Credit Control credentials to gain access. 

For all claims please provide the Hiscox policy number and full details of the claim, including the date, amount and circumstances.

We aim to proactively manage each claim or circumstance notified to us in order to provide the best possible service to your clients. To help us achieve this please provide as much background information in relation to the claim as possible. The more information that we receive when we are notified of a claim, the better placed we are to determine the right next step for the claim; in fact, having more information may enable us to settle the claim there and then.

If you are a binder broker, please provide a copy of the policy schedule along with the claim notification.

Art and Private Client claims

T +44 1206 773776 (9:00- 17:30, Monday to Friday)
E [email protected]
P The Hiscox Building, Peasholme Green, York, YO1 7PR, United Kingdom

If your client has a home emergency such as a burst pipe and requires the immediate assistance of a tradesperson, please call us (24 hours a day).

For policy numbers not beginning PL-HOM which renewed on or after 20/04/2020 please call 0800 1700 261 or go online at www.hiscox.homeemergency.co.uk

For policy numbers which begin PL-HOM which incepted on or after 13/05/2020 or renewed on or after 27/06/2020 please call 0800 1700 261 or go online at www.hiscox.homeemergency.co.uk

For all other policy numbers please call 0800 1700 935.

If your client has travel insurance with us and needs emergency medical assistance while travelling abroad please contact: 0207 902 7120.

For confidential legal advice on personal tax matters, and for family legal protection claims, please contact DAS Legal Expenses Insurance Company Limited on 0800 731 3548. Please note that DAS will need to discuss the claim directly with the client.

For all property claims, please assist us by obtaining the following information:

  • Insured’s name, address, postcode and policy number
  • Date and location of loss
  • Contact details for the insured or keyholder of the property
  • Photographs of the damage if available.

In addition, we may ask for the additional information related to the following types of claims:

Escape of water

  • The cause and location of the leak – frozen or failed pipe; ground floor or first floor; has there been any recent work done on the pipe? Please retain any failed parts.
  • Extent of damage – how many rooms affected? How many floors affected? Is the property still habitable?
  • Is drying assistance required? Can the insured mop-up what they can and/or move furniture?

Fire claims

  • Are all members of the household safe?
  • Cause of the fire
  • Extent of damage – how many fire engines attended the fire? How many rooms are affected by direct fire damage? How many rooms are affected by smoke damage?
  • Extent of damage from extinguishment water
  • Is alternative accommodation required? Are local hotels available in the short-term?

 Storm claims

  • The cause of the loss i.e. high winds/rain/fallen trees etc
  • Extent of damage – number of rooms affected/roof tiles missing/flat roof/water ingress
  • Current state of property – watertight/habitable
  • Estimated costs.

Theft claims

  • Circumstances of the theft
  • Crime reference number and details of police station
  • Where jewellery is concerned, please also provide us with a copy of the specified list and/or any valuations held by you or the insured.

 

T 01206 773 898
E [email protected]

Motor Claims
Report a new claim [email protected]
0800 840 2405
 

Motor breakdown
0800 042 0334 / +44 (0)117 934 0429
For 24-hour breakdown assistance anywhere in the UK or Europe

Legal expenses
0800 042 0337
Access to a 24-hour helpline offering free legal advice

Glass or windscreen claims
0344 375 3371
Book online  

T 01132 051 072
E hicl[email protected]

Professions and Specialty Commercial claims

T 01206 773 783
E [email protected]

Every case is different, so we do not have set rules for what to include with a new notification. Best practice would be to include the following:

  • Policy number. If it’s a scheme, a copy of the policy wording and schedule issued to the insured
  • Details of the claim being made against the insured (or of the circumstances causing concern)
  • Copies of relevant correspondence from the insured’s client/the client’s solicitors; copies of any proceedings
  • A brief overview of the matter from the insured e.g. who are the key individuals involved, what work the insured was carrying out, what the issues are
  • The insured’s comments on the allegations – is there is any merit to them? Does the insured consider they have done anything wrong?
  • If the loss arises from dishonesty, the amount involved and what steps have been taken to prevent further loss
  • Broker contact details for the notification
  • Key time frames or specific dates by when a response to the claimant is required.

T 01206 773 899 (choose option 2)
E [email protected]

If your client has an emergency at the business premises and requires the immediate assistance of a tradesperson, please call us on: 01444 442 738 (24 hours a day)

If your client has business travel insurance with us and needs emergency medical assistance while travelling abroad, please contact: +44 208 290 4442 (24hrs)

For advice on employment, prosecutions, health and safety, sex discrimination, tax and European law, please contact DAS Legal Expenses Insurance Company Limited on 0800 840 2269. Please note that DAS will need to discuss the claim directly with the client.

T 01132 051 072
E [email protected]

T 01206 773791
E [email protected]

Robert Campbell
Director
T +44 (0) 207 236 8927
M +44 (0) 7976 942912
F +44 (0) 7236 8898

Or

Alex Whitaker
Senior Adjuster
T +44 (0) 20 7236 8888
T +44 (0) 20 7236 1099
M +44 (0) 7741 248 196

T +44 (0) 1206 773 827
F +44 (0) 1206 773 999
E [email protected]
P Hiscox House, Sheepen Place, Middleborough, Colchester, Essex CO3 3XL

We also require a signed medical consent request, authorising us to obtain details of all medical reports concerned with the treatment or consultation the client has received.

Adam Ward
PI Claims Underwriter
T +44 (0)113 205 1031
E [email protected]

T 01206 773 783
E [email protected]

Every case is different, so we do not have set rules for what to include with a new notification. Best practice would be to include the following:

  • Policy number. If it’s a scheme, a copy of the policy wording and schedule issued to the insured
  • Details of the claim being made against the insured (or of the circumstances causing concern)
  • Copies of relevant correspondence from the insured’s client/the client’s solicitors; copies of any proceedings
  • A brief overview of the matter from the insured e.g. who are the key individuals involved, what work the insured was carrying out, what the issues are
  • The insured’s comments on the allegations – is there is any merit to them? Does the insured consider they have done anything wrong?
  • If the loss arises from dishonesty, the amount involved and what steps have been taken to prevent further loss
  • Broker contact details for the notification
  • Key time frames or specific dates by when a response to the claimant is required.
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