Home Insurance – Claims, Sales, Service


If you want to buy home or contents insurance from us, or if you already have a policy that you need to talk to us about, or if you need to make a claim

Please call us on: 0800 247 1902 or from overseas, call +44 (0) 1904 618 200.

Our claims team are available 24hrs a day – more details on making a claim can be found here

For Sales & Service our UK-based insurance experts are available Monday to Friday, 8am to 7pm, and on Saturdays, 9am to 2pm (closed on Sundays and Bank Holidays).

If you bought your policy directly from our Private Clients team, please contact your account manager.

If you bought your policy through a broker, please contact your broker directly.

If you have additional home emergency cover or legal expenses cover with us, the below specialist helplines are also able to support you.

Home emergency cover
If you require the immediate assistance of a tradesperson, please call us on 0800 042 0342 (open 24 hours a day).

Legal expense cover
For confidential legal advice, or to claim for legal expenses, please call 0117 934 044 (open 24 hours a day).

If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:

By post:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York
Y01 7PR


By email: [email protected]

Read more about how to make a complaint