We’re always delighted to hear from you
Our Coronavirus FAQs page features answers to some questions you may have around the evolving threat of coronavirus.
If you want to buy home or contents insurance from us, or if you already have a policy that you need to talk to us about, or if you need to make a claim
Our claims team are available 24hrs a day – more details on making a claim can be found here
For sales & service, lines are open Monday to Friday, 8:30am to 5:30pm (closed on Saturdays, Sundays and Bank Holidays).
If you bought your policy directly from our Private Clients team, please contact your account manager.
If you bought your policy through a broker, please contact your broker directly.
If you have additional home emergency cover or legal expenses cover with us, the below specialist helplines are also able to support you.
Home emergency cover
If you’ve added home emergency cover to your policy and suffer a home emergency like a burst water pipe or blocked drain, ring the 24-hour helpline and an approved contractor will be sent to help as soon as possible.
For policies which began on or after 13/05/2020 or policies which have renewed on or after 27/06/2020, please call 0800 1700 291 or go online at www.hiscox.homeemergency.co.uk
For all other policies, please call 0800 042 0342.
Legal expense cover
For confidential legal advice, or to claim for legal expenses, please call 0117 934 044 (open 24 hours a day).
If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:
Hiscox Customer Relations
The Hiscox Building
By email: [email protected]
Read more about how to make a complaint