We’re always delighted to hear from you
For general information, please see our home and contents insurance FAQs.
Need to make a claim? Visit our claims section
If you want to buy home or contents insurance from us, or if you already have a policy that you need to talk to us about, please call us on:
0800 247 1902 (calls are free from a landline and some mobile contracts).
From mobiles or overseas, call +44 (0) 1904 618 200.
Our UK-based insurance experts are available Monday to Friday, 8am to 7pm, and on Saturdays, 9am to 2pm (closed on Sundays and Bank Holidays).
Alternatively you can email us at [email protected]. We aim to reply to all customer emails within one working day.
If you bought your policy directly from our Private Clients team, please contact your account manager.
If you bought your policy through a broker, please contact your broker directly.
If you have additional home emergency cover or legal expenses cover with us, the below specialist helplines are also able to support you.
Home emergency cover
If you require the immediate assistance of a tradesperson, please call us on 0800 042 0342 (open 24 hours a day).
Legal expense cover
For confidential legal advice, or to claim for legal expenses, please call 0117 934 044 (open 24 hours a day).
If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:
Hiscox Customer Relations
The Hiscox Building
Read more about how to make a complaint