For general information, please see our home and contents insurance FAQs.

If you already have a home or contents policy with us and need to get in touch, our UK-based team of experts are here to help.

Changing your current policy

How did you buy your policy?

If you bought your policy directly from us and want to update your details, renew or make changes to your policy, cancel your insurance or request documents, please call us on 0800 247 1902*, 8:30am to 5:30pm Monday to Friday.

Alternatively you can email us at [email protected]

*0800 and 0808 numbers are free from landlines and mobile phones (although some phone providers may count calls towards free minute bundles). Calls from outside the UK may be charged so you can also contact us on our local call option number +44 (0) 1904 618 200.

If you bought your policy directly from our Private Clients team and want to update your details, make changes to your policy, cancel your insurance or request documents, please contact your account manager.

If you bought your policy through a broker, you should contact them directly to discuss any changes to your policy.

Claims

Please contact us to make a claim.

 

Complaints

If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. If you have a complaint, please call customer relations on 0800 116 4627 (or on our local call option number +44 (0) 1904 681 198), Monday to Friday 9am to 5pm.

Alternatively you can email us at [email protected] or write to us at:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York
YO1 7PR

 

Supporting vulnerable customers

At Hiscox, ensuring the fair treatment of customers, regardless of their circumstance, is a given. If you have any special requirements, please do not hesitate to get in touch. Find out more

Hiscox UK
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Hiscox refer-a-friend scheme

Introduce a friend or family to Hiscox and receive up to £100 cash reward. Only existing Hiscox policyholders can refer via the scheme. T&C's apply (external link).
 

Hiscox refer-a-friend scheme

Introduce a friend or family to Hiscox and receive up to £100 cash reward. Only existing Hiscox policyholders can refer via the scheme. T&C's apply (external link).