Every client has the potential to be vulnerable. It can happen at any stage of life and in a variety of circumstances.
At Hiscox, ensuring the fair treatment of customers, regardless of their circumstance, is a given. For our vulnerable customers, this often means extra help and support is needed and we’re committed to working with you to ensure they receive this in a way that is both sensitive and flexible.
If your client has any special requirements or you believe that they may have a vulnerability, please contact your account handler to discuss the best way to provide assistance. We have a company-wide approach to training, ensuring that all colleagues can help identify vulnerabilities in a customer and ensure the right support is in place to meet their needs.
The following organisations may also provide useful information and support for customers with vulnerabilities:
Mental Health Foundation (external link)
Helping people understand, protect and sustain their mental health.
MIND (external link)
Advice and support to empower anyone experiencing a mental health problem.
National Debt Helpline (external link)
Free and confidential debt advice service run by the Money Advice Trust.
Samaritans (external link)
Providing emotional support to anyone in emotional distress.
Step Change (external link)
Expert debt advice and fee-free debt management.
Alzheimer's Society (external link)
Information and support for people affected by dementia.
The Royal National Institute of Blind People (RNIB) (external link)
A leading sight loss charity and the largest community of blind and partially sighted people.
Action on Hearing Loss (external link)
The UK charity supporting deaf people and those with hearing loss and tinnitus.