Every client has the potential to be vulnerable. It can happen at any stage of life and in a variety of circumstances.

At Hiscox, ensuring the fair treatment of customers, regardless of their circumstance, is a given. For our vulnerable customers, this often means extra help and support is needed and we’re committed to working with you to ensure they receive this in a way that is both sensitive and flexible.

If your client has any special requirements or you believe that they may have a vulnerability, please contact your account handler to discuss the best way to provide assistance. We have a company-wide approach to training, ensuring that all colleagues can help identify vulnerabilities in a customer and ensure the right support is in place to meet their needs.

The following organisations may also provide useful information and support for customers with vulnerabilities: