Business insurance for Complaint handlers


As a professional complaint handler, insurance is there to protect you from the disagreements, the misunderstandings and the things that just don't go to plan, despite all your best efforts. Your time and attention are spent trying to solve problems for customers and every day you plan your resources to deliver the best service and results possible. You’re there to cover their backs, but it’s just as important to make sure yours is covered too.

Get a quote for your business in minutes

Tell us about your business – We’ll help you to build your quote and explore your insurance needs.

Get a quote
Hiscox banner shape mask mobile Hiscox banner shape mask

Insuring your complaint handling business


If you work in complaints handling, you’ll know that, at its best, it can be really rewarding. But it can also be stressful and complicated – it's a job that doesn’t let up and here and there people make mistakes, give the wrong advice, or give the right advice that gets interpreted wrongly. Those are all potential paths to disagreements with customers, so putting business insurance in place means you’re covered. At Hiscox we can tailor your insurance package to the specific risks of handling complaints.

Why you need business insurance as a complaints handler


Unhappy clients

You might be challenged on the work you deliver or the advice that you provide to complainants. It could be that one of your call handlers says the wrong thing, or you fail to meet your targets. No matter who’s at fault, if a client brings a claim against your business, you’ll need a professional insurance policy in place to defend and protect you.

Major data breach

Hackers break into your computer systems and steal sensitive customer data from your contacts database. Or the backup systems fail and key information is corrupted or damaged. Whatever the issue, insurance for your complaint handling business provides cover for the costs of recovering data, performing repairs and defending you against claims for compensation from affected customers.

Operational problems

If your contact centre is damaged by fire, flooded or broken into, you’ll run into problems dealing with incoming customer complaints. Without the ability to take calls or answer emails, everything stops. Having insurance for your complaints handling business means we’ll cover the costs of repairs or replacements so you can re-open your premises as quickly as possible.

Not sure what you need?

If you’re not sure what you need, tell us a little more about your complaints handling business. We’ll help you to build your quote and explore any other insurance needs.

Build my cover

Key types of insurance for complaints handling


Get your business insurance quote in minutes

These are just some of the types of business insurance for complaints handling firms that we can offer. We can provide other specific types of cover and build them into a policy that’s tailored to the exact needs of your business.

Get your quote