Insuring your complaint handling business
If you work in complaints handling, you’ll know that, at its best, it can be really rewarding. But it can also be stressful and complicated – it's a job that doesn’t let up and here and there people make mistakes, give the wrong advice, or give the right advice that gets interpreted wrongly. Those are all potential paths to disagreements with customers, so putting business insurance in place means you’re covered. At Hiscox we can tailor your insurance package to the specific risks of handling complaints.
Why you need business insurance as a complaints handler
You might be challenged on the work you deliver or the advice that you provide to complainants. It could be that one of your call handlers says the wrong thing, or you fail to meet your targets. No matter who’s at fault, if a client brings a claim against your business, you’ll need a professional insurance policy in place to defend and protect you.
Major data breach
Hackers break into your computer systems and steal sensitive customer data from your contacts database. Or the backup systems fail and key information is corrupted or damaged. Whatever the issue, insurance for your complaint handling business provides cover for the costs of recovering data, performing repairs and defending you against claims for compensation from affected customers.
If your contact centre is damaged by fire, flooded or broken into, you’ll run into problems dealing with incoming customer complaints. Without the ability to take calls or answer emails, everything stops. Having insurance for your complaints handling business means we’ll cover the costs of repairs or replacements so you can re-open your premises as quickly as possible.
If you’re not sure what you need, tell us a little more about your complaints handling business. We’ll help you to build your quote and explore any other insurance needs.Build my cover
Key types of insurance for complaints handling
These are just some of the types of business insurance for complaints handling firms that we can offer. We can provide other specific types of cover and build them into a policy that’s tailored to the exact needs of your business.Get your quote