Relationships are based on trust
At Hiscox, we believe that relationships are based on trust. So we always start by assuming that your claim is valid.
Our claims service is at the heart of our business and we take seriously our duty to handle insurance claims with the utmost good faith. It’s our belief that superior claims handling should be based on fairness and common sense.
We always strive to provide speedy, efficient, courteous and fair handling of your insurance claim to minimise the disruption to your life or business. In fact, over 96% of our home insurance clients surveyed* were satisfied with the way we settled their claim.
Common sense comes as standard
We take time to ensure our insurance policies are comprehensive, and if you do have to make a home insurance claim – we'll start by assuming it's valid, rather than looking for a loophole.
Superior claims handling
We never forget that who we insure remains just as important as what we insure and we always try to deliver a superior claims service through:
- Expertise – we have technically competent claims adjusters who are authorised to make decisions
- Efficiency – we hope you’ll never have to test us on this, but if you do need to make a claim, we’ll make it as fast and simple as possible
- Empathy – we understand that if you need to make a claim, whatever has led you to it is stressful enough
- Fairness – we always try to honor the intent of the insurance policy
*(Insight Now, 347 surveys, Jun-Nov 2016)