When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.

Superior claims handling

Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:

  • Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you  
  • Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly 
  • Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
  • Fairness – we always act in good faith and honour the intent of the policy

Need to make a claim?

Award winning insurance

Consumer Intelligence Award for Claims 2017

Hiscox have been awarded the 2017 Consumer Intelligence award for claims. Voted for by householders this is based on a survey carried out by Consumer Intelligence of over 24,000 consumers between January 2016 to December 2016.

Insurance Time Claims Excellence Awards 2015 winner

In 2015, Hiscox was winner of the Claims Initiative of the Year award in recognition of the work the Property Claims team did in order to help them achieve their goal of ‘Creating Customers for Life’. It demonstrates our continued commitment to evolve our Claims Service in order to ensure we are doing everything possible to support our customers during their time of need.