9 out of 10 customers surveyed who have made a claim are very satisfied with their claims experience.

(Watermelon Research, 2229 respondents, Mar 2018 - Mar 2019)

At Hiscox, we believe that relationships are based on trust, so we always start by assuming that your claim is valid. We are proud that our claims service is at the heart of our business. That is why we ask our customers to rate their overall satisfaction with their claim, so you can see what other Hiscox Home Insurance customers are saying about their experience.

Read what our customers are saying about their claims experience with Hiscox:

"Overall, how satisfied were you with Hiscox's claims service?"


All of the Hiscox staff I have dealt with have given me the impression of caring about my claim and of being extremely helpful. Karen even remembered me from the call the day before which since she must be dealing with numerous claims is really good and made the experience very personable.

Reviewed: 30 March 2016


James was helpful and efficient. Could not have asked for better customer service. My claim was handled and settled within 5 minutes. You really do get what you pay for!

Reviewed: 30 March 2016


Jo listened well, had a very pleasant telephone manner and expressed empathy with my situation. She responded promptly and made the whole process operate smoothly. Many thanks. This is my first claims experience with Hiscox and I was very impressed. I will certainly recommend Hiscox to others.

Reviewed: 15 March 2016


Karen (Jones), Dealt with my claim is a very kind way. Her manner was both efficient and effective. My claim was settled almost immediately and with the minimum of fuss and maximum of empathy. Karen dealt with me as the person I am, someone paying for a high quality service for the protection of my belongings, she did not deal with me as a claimant which is why I choose Hiscox, as I hate claiming for anything as making a claim means something has gone wrong! Karen did her best to help me with other aspects of my insurance with you and I would very much like to talk to her again, when this claim is settled about my level of cover in all it's aspects. I think Karen's approach is greatly suited to me.

Reviewed: 6 March 2016


We felt like we were treated like real people and Hiscox's representative Ben MacGuire took an interest in our situation. It wasn't a big claim but Ben was both patient and understanding which was what was required.

Reviewed: 6 March 2016

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  • Award-winning claims service
  • Accidental damage for your buildings and contents included as standard
  • Dedicated claims handler is assigned to all claims

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