Make a claim on your home insurance

If you need to make a claim for your home or contents then our award-winning team is here for you.

How to make a claim

To make a claim, please call us on 0800 247 1902 (8:30am to 5:30pm Monday to Friday) and select the option to make a claim, or email us at [email protected]. From mobiles or overseas, call +44 (0) 1904 618 200.

If you bought your policy through a broker please call us on 01206 773 776 (9am to 5:30pm Monday to Friday) or email us at [email protected].

When emailing us, please be sure to include the following things so that we can identify your policy and assign you a dedicated claims handler as soon as possible:

• Your full name
• Address and post code
• Circumstances of the claim
• Contact phone number
• Your policy number (if available)

If you have an emergency and require the immediate assistance of a tradesperson, please call us (24 hours a day). Please note that if you bought your policy directly, you will need to also have purchased home emergency cover, in order to benefit from this service.

For policies which began on or after 13/05/2020 or policies which have renewed on or after 27/06/2020, please call 0800 1700 291 or go online at www.hiscox.homeemergency.co.uk

For all other policies, please call 0800 042 0342

For confidential legal advice, or to claim for legal expenses, please call 0117 934 0449. Please note that if you bought your policy directly, you will need to also have purchased legal expenses cover, in order to benefit from this service. 

For medical assistance abroad, please call +44 (0) 207 902 7120 if you bought your policy through a broker or +44 (0) 207 902 7990 if you bought an annual travel insurance policy. These lines are open 24 hours a day, seven days a week.

What else you can do

Make sure you report any stolen items to the police as soon as possible. If you need to take action to prevent further damage or loss then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).

What happens next

If you have notified us of your claim by email, your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you. 

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any concerns you may have. They will appoint external experts if necessary and be there to support you every step of the way.