Our award-winning team are here for you
If you need to make a claim for your home or contents then our award-winning team is here for you.
How to make a claim
To make a claim, please call us on 0800 247 1902 (8:30am to 5:30pm Monday to Friday) and select the option to make a claim, or email us at [email protected]. From mobiles or overseas, call +44 (0) 1904 618 200.
If you bought your policy through a broker please call us on 01206 773 776 (9am to 5:30pm Monday to Friday) or email us at [email protected].
When emailing us, please be sure to include the following things so that we can identify your policy and assign you a dedicated claims handler as soon as possible:
- Your full name
- Address and post code
- Circumstances of the claim
- Contact phone number
- Your policy number (if available)
If you have an emergency and require the immediate assistance of a tradesperson, please call us (24 hours a day). Please note that if you bought your policy directly, you will need to also have purchased home emergency cover, in order to benefit from this service.
For policies which began on or after 13/05/2020 or policies which have renewed on or after 27/06/2020, please call 0800 1700 291 or go online at www.hiscox.homeemergency.co.uk
For all other policies, please call 0800 042 0342
For confidential legal advice, or to claim for legal expenses, please call 0117 934 0449. Please note that if you bought your policy directly, you will need to also have purchased legal expenses cover, in order to benefit from this service.
For medical assistance abroad, please call +44 (0) 207 902 7120 if you bought your policy through a broker or +44 (0) 207 902 7990 if you bought an annual travel insurance policy. These lines are open 24 hours a day, seven days a week.
UK claims portal
We are pleased to announce that the Hiscox Online Claims Notification Portal is now available for you to report new claims.
The portal can be used for most UK property and casualty claims with an online journey that's smart and dynamic to the type of claim you are reporting, and is quick and easy to use.
What else you can do
Make sure you report any stolen items to the police as soon as possible. If you need to take action to prevent further damage or loss then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).
What happens next
If you have notified us of your claim by email, your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.
You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any concerns you may have. They will appoint external experts if necessary and be there to support you every step of the way.
Award winning insurance
Hiscox have been awarded the 2017 Consumer Intelligence award for claims. Voted for by householders this is based on a survey carried out by Consumer Intelligence of over 24,000 consumers between January 2016 to December 2016.
In 2015, Hiscox was winner of the Claims Initiative of the Year award in recognition of the work the Property Claims team did in order to help them achieve their goal of ‘Creating Customers for Life’. It demonstrates our continued commitment to evolve our Claims Service in order to ensure we are doing everything possible to support our customers during their time of need.