We always start by assuming your claim is valid
When you take out a home or contents insurance policy with us, you get peace of mind that if something goes wrong, we’re the experts in putting it right.
Our UK-based team of specialists are here to help you get things back to normal as quickly as possible, so you can trust us to act quickly and in your best interests.
Superior claims handling
Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:
- Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you
- Efficiency – we make the claims process as fast and as simple as possible. One in five claims are settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly
- Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
- Fairness – we always act in good faith and honour the intent of the policy