When Robyn’s oven cleaning service landed her in hot water

While the large majority Robyn’s customers are more than happy with her cleaning service, she was recently faced with a public liability claim for allegedly causing a fault in a cooker that she had recently cleaned for a client.

Our customer, Robyn, runs her own oven cleaning business, which requires her to visit the homes and venues of her clients. As a keen cook herself, Robyn decided to start the business 10 years ago, after realising the demand there is for her service among those who love to cook, but not necessarily the cleaning afterwards.

With a decade of experience in her business, she prides herself on offering a professional service which is both thorough and of a high-standard.  

While Robyn does not believe that she is to blame for the fault in her customer’s oven, she still had to go through the process of settling the claim. Fortunately, she has public liability cover included within her business insurance policy with Hiscox, which meant that we could assist her through the process.

We denied Robyn’s liability for the fault, however, we did negotiate a small good will gesture to resolve the matter and maintain good relations with the customer. A settlement offer was drafted, and the issue was quickly straightened out.

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