If you need to make a claim for your business then you’re in safe hands. Whether it’s a quick settlement or helping to build a robust defence, we’re committed to achieving the outcome that’s right for you.

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What does your claim relate to?

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We’re here for you when you need us most.

How to make a claim

If you need to make a claim, please email us at [email protected] with the following information:

  • Your full name
  • Circumstances of the claim
  • Contact phone number
  • Your policy number (if available)

Alternatively, please call our emergency line on 01206 773 791 or 0800 840 2782 open 24 hours a day, seven days a week.

If you bought your policy through a broker, then you should also contact them directly.

What happens next

Your dedicated claims handler will contact you as soon as possible to let you know if they need any more information from you and to discuss next steps.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

We’re here for you when you need us most.

We know incidents happen day and night. If immediate action is needed to limit damage to property or health, we offer an emergency assistance team. We also have field-based teams for large or more complex claims.

How to make a claim

If you need to make a claim, please call our main phone lines 01206 773 899 if you bought your policy through a broker or 0800 247 1902 if you bought directly from Hiscox. In the case of an emergency, these phone lines are managed after office hours to enable you to liaise with a professional who can assist you in your time of need. Alternatively you can email us at [email protected].

If you would prefer to email us, please include the following information:

  • Your full name
  • Address and post code
  • Circumstances of the claim
  • Contact phone number
  • Your policy number (if available)

In the case of a property emergency, you can contact our emergency assistance team on 0800 042 0332 if you bought your policy through a broker or 0800 042 0323 if you bought from Hiscox directly. These lines are open 24 hours a day, seven days a week.

If you need advice on your legal expenses cover, please call 0117 934 2681. These lines are open 24 hours a day, seven days a week.

If you bought your policy through a broker, then you should also contact them directly.

What else can you do

Make sure you report any stolen items to the police.

If you need to take action to prevent further damage or loss, then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.

Let us know as soon as possible if you have a problem which may give rise to a claim against your business.  The earlier you tell us about circumstances that may lead to a claim, the better we can help you to limit or even prevent it.

How to notify us of a claim made against you

To notify us of a claim, please email us at [email protected] and include as much of the following information as possible:

  • Your full name
  • Name of your business
  • Email address and phone number for us to contact you
  • Your policy number
  • Name of the person making a claim against you and their contact details if you have them
  • Description of the incident
  • Whether the person making a claim against you has appointed a solicitor
  • Supporting documentation, e.g. photos, invoices, contracts, correspondence etc.
  • Details of your solicitor if you have appointed one
  • Whether you are insured with Hiscox directly or through a broker

If you are a broker notifying us of a claim on behalf of the insured, please include the name of your company, your name and the best phone number and email address for us to contact you on.

If you bought your policy through a broker, then you should also contact them directly.

For any queries about making your claim or what information to include, please call us on 01206 773 899 (9am to 5:30pm Monday to Friday).

If you need advice on your legal expenses cover, please call 0800 840 2269.

What else can you do

Talk to us about a potential claim as soon as you can. Don’t wait for a formal letter from a solicitor or court proceedings to be issued.

Don’t admit liability. You shouldn’t accept an issue has arisen due to something you did or didn’t do.

Don’t enter negotiations or make settlement offers before speaking to us. Get our written approval for any correspondence or settlement offers.

What happens next

Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.

Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.

You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.