Here to help

We’re here should you have any questions, need any help with a quote, or want to make changes to your policy.

Need to make a claim? Visit our claims section

If you’d like a quote from us, or if you already have a business insurance policy with us and need to get in touch, please call: 0800 280 0351.

From mobiles or overseas, call +44 (0) 1904 293 403 (calls are free from a landline and some mobile contracts).

Our UK-based insurance experts are available Monday to Friday, 8am to 7pm, and on Saturdays, 9am to 2pm (closed on Sundays and Bank Holidays).

Alternatively you can email us at [email protected].

We aim to reply to all customer emails within one working day.

If you bought Hiscox Business Insurance through a broker, please contact your broker directly.

If something goes wrong, we’re here to put it right. How to make a claim

If you have additional property emergency cover, legal expenses cover or travel cover with us, the below specialist helplines are also able to support you.

Property emergency cover
If you require the immediate assistance of a tradesperson, please call us on 0800 170 0935 (open 24 hours a day).

Legal expense cover
For confidential legal advice, or to claim for legal expenses, please call 0117 934 2681 (open 24 hours a day).

If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:

In writing:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green
Y01 7PR

By phone: 0800 116 4627 or 01904 681 198
By email: [email protected]

Read more about how to make a complaint

General enquiries 

For Customer Services, please call 01206 773 777 (Monday to Friday 9am to 5pm except Bank Holidays) or email us at: [email protected]

You can also write to us at the below address:

Hiscox Customer Services
Hiscox House
Sheepen Place