Cookie Policy

1. About Us

In this Cookie Policy references to "we" or "us" or "our" or "Hiscox" are to:
  • Hiscox Underwriting Services Limited, company number 03294530, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Syndicates Limited, company number 02590623, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Underwriting Limited, company number 02372789, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Insurance Company Limited, company number 00070234, registered address 1 Great St Helens, London, EC3A 6HX
When using our websites, your personal information will be processed by different Hiscox Group companies listed above, who will be the 'data controller'. Please contact us via the contact details set out below if you would like further information on this. When using our websites, this Cookie Policy should be read alongside, and in addition to, this website’s Terms and Conditions and our Privacy Policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies for a variety of reasons, such as to:
  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

Strictly neccessary

These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services. Click here for a list of strictly necessary cookies examples. >

Cloudflare

Cookie Name Purpose Expires
__cfduid This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information. 365 days

Windows Azure

Cookie Name Purpose Expires
ARRAffinity This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. 1 year

Drupal

Drupal is the Content Management System (CMS) that we used to build the website.

Cookie Name Purpose Expires
bb2_screener_ This cookie is solely used for the security of the website and is not used for marketing purposes. The cookie records your IP address and the time of your most recent visit. It is used to determine whether a request comes from a spammer who is rotating through different IP addresses. In order to ensure your security, our pages perform so-called "token checks", making it extremely difficult for automated software ("bots") to send unsolicited messages ("spam") to this site. If you opt out of this site's cookie, then this site is unlikely to work properly. When session ends

Functionality cookies

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region). Click here for a list of functionality cookies examples.>

Acquia Lift

We use Acquia Lite to personalise the customer journey including real-time personalisation across any device.

Cookie Name Purpose Expires
tc_ptidexpiry This cookie is used to store the tracking cookie expiration value. 2 years
tc_ptid This cookie is used to associate a visitor with their profile by randomly generated person identifier. 2 years
tc_ttid This cookie is used to act as an touch identifier. 30 minutes after the last page view

Drupal

Drupal is the Content Management System (CMS) that we used to build the website.

Cookie Name Purpose Expires
has_js When a browser renders a page generated by Drupal, a piece of JavaScript is executed which adds a cookie (has_js=1). This allows Drupal to generate different markup depending on whether the user agent is capable of executing JavaScript or not. When session ends
SESSxxx This cookie is used for authentication, prevent user to have to re-login during a session. 15 years

Gigya

Cookie Name Purpose Expires
gig_hasGmid This is an internal cookie for the Web SDK used by Gigya to determine whether a user has a persistent user gmid cookie 15 years

For more information on Gigya, please visit https://developers.gigya.com/display/GD/Advanced+Cookie+Reference


Others

These are the cookies set up by Hiscox to perform certain function of the websites

Cookie Name Purpose Expires
hiscox.userHasAcceptedCookies This cookie stores a boolean value to control the hide/show of the cookie acceptance overlay in the site When session ends
cookieReg This cookie stoires a Boolean value to control the hide/show of the cookie acceptance overlay in the site When session ends
SequelSecureCookie Security Session cookie with limited lifetime to avoid session hijacking. No data is saved anywhere once the cookie expires. Keeps a hash with the browser and session to compare to when a new request arrives to the server. When session ends
popup_message_displayed This cookie is used to control the hide/show of the pop up message. Only a random string of number is stored. When session ends
JSessionID JSESSIONID is a cookie in J2EE web application which is used in session tracking. When session ends
94a87d6d50653bf88a3ab2b0082b4bf9 This is a session Cookie, it ends when the browsing session end. When session ends

Analytical/performance cookies

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily. Click here for a list of analytical/performance cookies examples. >

Google Analytic

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

Cookie Name Purpose Expires
__utma
__utmb
__utmc
__utmz
_utma
_utmb
_utmc
_utmt_{id_number}
_utmz
_ga
_gali
_gid
_gat
_gat_cn
_gat_hiscox
_gat_isis
_gat_IS2new
_gat_{id_number}
_gat_newTracker
_gat_talium_0
These cookies store a random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site. The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.

More info on Google Analytics Cookie Usage: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage


HotJar

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

Cookie Name Purpose Expires
_hjIncludedInSample This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. 365 days

More info on HotJar: https://www.hotjar.com/legal/policies/cookie-information


Maxymiser

Oracle Maxymiser is a third-party optimisation solution which helps us to test, analyse and improve each user's experience on the website based on their online behaviour.

Cookie Name Purpose Expires
mmapi.store.p.0 Contains cookies that are used to store anonymous identifiers. They enable the optimisation platform to remember a visitor and to serve them with the appropriate content while ensuring a fast load of the web page. 365 days
mmapi.store.s.0 This cookie contains information about the Maxymiser tools that are enabled 365 days
mmcore.tst This cookie is used by the platform as a test to see whether or not browser settings allow cookies to be set on the end-user machine. 365 days

More info on Maxymiser: https://docs.oracle.com/cd/E60665_01/marketingcs_gs/OMCGB/cd-api/cookies/


SessionCam

Our web site may use SessionCam for analysis and in customer service related matters. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from this website is for Hiscox Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. The information collected may also be used in relation to customer queries, complaints, and investigating claims.

Cookie Name Purpose Expires
sc.UserId This cookie is used to identify an individual unique visitor 1 year
sc.ASP.NET_SESSIONID This cookie is used to identify the individual user session. This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a web site. When session ends
sc.Status This cookie is set on the first load of SessionCam. It stores whether SessionCam is to record the session or not. When session ends

More info on SessionCam: https://help.sessioncam.com/hc/en-gb/articles/200812017-SessionCam-Cookies

If you are happy to continue to help improve this website but are concerned about the level of data being collected, you can enable the masking of all keyed in text by following this link: https://sessioncam.com/choose-for-form-data-not-to-be-recorded/

If you do not wish for SessionCam to collect any data about how you are using this website, you can disable tracking completely by following this link: https://sessioncam.com/choose-not-to-be-recorded/

Please note that if you clear your cookies, use incognito mode, or switch to a different browser, SessionCam tracking will be enabled again.


Targeting cookies

These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user’s movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising. Click here for a list of targeting cookies examples.>

DoubleClick

Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for the Hiscox website.

Cookie Name Purpose Expires
_dc_gtm_{id_number} This cookie is implemented through Google Tag Manager for DoubleClick. DoubleClick uses cookies to improve advertising. Cookies themselves contain no personally identifiable information.  

More info on DoubleClick: https://support.google.com/dcm/partner/answer/2839090?hl=en


Facebook

Facebook cookies are used to track website conversions and measure the effectiveness of our Facebook advertisements. It also allows Hiscox to target adverts within Facebook based on the way visitors use our website.

Cookie Name Purpose Expires
fr
facebook.com
Facebook Conversion Pixel uses cookies to record information on browser session to improve our Facebook advertising. Cookies themselves contain no personally identifiable information which is shared with Hiscox. 90

More info on Facebook: https://www.facebook.com/about/privacy

To revoke permission: https://www.facebook.com/ads/website_custom_audiences/


Third party cookies

When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.

To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices (http://www.youronlinechoices.eu/) where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks.

Hiscox uses suppliers that may set cookies on our website in order to deliver various services. Click here for a list of third party cookies. >

15Gifts

Doubleclick 'Spotlight Tags' are used to measure the effectiveness of online marketing campaigns for the Hiscox website.

Cookie Name Purpose Expires
__evo_hiscox_ip
__evo_hiscox
This cookie is used to load the product selection tool 30 days

Microsoft Bing

Facebook cookies are used to track website conversions and measure the effectiveness of our Facebook advertisements. It also allows Hiscox to target adverts within Facebook based on the way visitors use our website.

Cookie Name Purpose Expires
_uetsid This cookie contains a GUID assigned to the user’s browser, and/or an ID assigned to a user as long as it authenticated through their Microsoft account. In general, the cookie in the relevant domain and IP address are always passed with every http request and not just via UET. Bing Ads doesn't resell this data to third parties or share it with other advertisers. 13 months

More info on Bing Ad: http://help.bingads.microsoft.com/#apex/3/en/53056/1


Tealium

TealiumiQ is a tag management system used to manage the technology used across our website, such as our analytics tools, survey tools, marketing, testing & targeting tools.

Cookie Name Purpose Expires
utag_main The utag_main cookie is a cookie set by Tealium to enable us to use their tag manager solution. The utag_main cookie is a 1st-party cookie provided by Tealium. This cookie is used to record a time stamp of when you visit to our site has started, the number of pages you have viewed, the number of visits you have had to our site and a unique ID. This information is used within our analytics tools to enrich the data we’re collecting about your visit on the website to help us understand our visitors usage of the site to provide a better user experience. 13 months

More info on Tealium: https://community.tealiumiq.com/t5/iQ-Tag-Management/Tealium-Cookies/ta-p/138


4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit www.aboutcookies.org to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

Cookies from SessionCam can be manually altered by following the instructions detailed in SessionCam’s description in Section 3.

5. Changes to this policy

We may update this Cookie Policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes. This Cookie Policy was last updated on: 23rd July 2018.

6. Questions?

If you have any questions or if you would like to find out more about this Cookie Policy, please contact us at: dataprotectiono[email protected] For additional information about how we use your data, please refer to our Privacy Policy at https://www.hiscox.co.uk/cookies-privacy.