Supporting additional requirements

If you have any additional requirements, from alternative formats to a preferred way of speaking with us, please let us know.

We can provide documents in braille, large print or audio format. We can also supply them on different coloured paper.

If you have a preferred channel for us to talk to you, we can arrange this too wherever possible. We can also speak to carers and people holding power of attorney, if required.

For your convenience, we have a ‘tell it once’ policy. This means if you need any additional help and support, we’ll keep a record so you don’t need to repeat yourself when you speak to us.

Letting us know your requirements is easy. You can use our form below or call us on 0800 280 0351.

If you are completing this form on the behalf of someone else, please call us instead on 0800 280 0351 to discuss any additional requirements.

This is the 16-digit policy number which will be in your documentation.
If we need to contact you, how would you prefer us to?
We will only contact you regarding this form submission if necessary. This does not affect your marketing preferences.
Contact telephone number
Please let us know the best contact telephone number for you.
Please let us know the best email address to contact you on.
Do you have any of the following support needs?
Please choose the option below that best describes your situation.

Thank you for telling us that you have a visual impairment

We understand that having a visual impairment makes clear, accessible communication all the more important. At Hiscox we offer a range of options when it comes to receiving your policy documents, such as braille, large print or audio. Alternatively, we can provide your documents on the colour paper you find easiest to read – just let us know what works best for you.

If there’s anything in particular you would like us to be aware of, or any specific adaptions you would find helpful, then please let us know in the box below. Please provide as much or as little information as you feel comfortable with.

Do you require any of the following?
These are the ways we can assist you.

Thank you for telling us that you have a hearing impairment

We understand that having a hearing impairment makes clear, accessible communication all the more important. At Hiscox we will do our best to accommodate your preferred contact method, or we can use Relay UK to contact you if you find this service beneficial – just let us know your TextNumber and we will add this to your contact information.

If there’s anything in particular you would like us to be aware of, or any specific adaptions you would find helpful, then please let us know in the box below. Please provide as much or as little information as you feel comfortable with.

Please leave this blank if you do not use this service.
Would you like us to update your policy to show that Relay UK is your preferred contact method?

We’re sorry to hear that you’re experiencing health issues

We understand that health issues such as illness, disability or mental health struggles can make everyday tasks more challenging. We will always try to be flexible when it comes to adapting to your own unique needs wherever possible. For example, timing telephone calls around any hospital appointments, or arranging for a home visit from our Field Claims Team when you make a claim - for that extra level of support.

If there’s anything in particular you would like us to be aware of (such as symptoms or side-effects), or any specific adaptions you would find helpful, then please let us know in the box below. For example, timing telephone calls around any hospital appointments, or (if you are in an area they cover) we can arrange a home visit from our Field Claims Team when you make a claim – for that extra level of support.

We’re sorry to hear that you’re experiencing a difficult life event

We understand that life events such as bereavement, divorce or traumatic experiences can leave a person feeling shocked and overwhelmed. We will always try to make things easier and more manageable for you where we can. For example, taking extra time to go through information on the phone, or simply taking things at your own pace during the claim process.

If there’s anything in particular you would like us to be aware of (such as triggering words to avoid), or any specific adaptions you would find helpful, then please let us know in the box below. Please provide as much or as little information as you feel comfortable with.

We’re sorry to hear that you’re experiencing financial difficulties

We understand the current climate is having an impact on people’s finances. We always look to help you look for solutions to help keep your insurance outgoings manageable. For example, if you are experiencing cashflow issues then we could roll a payment over to the next month’s instalment, or spread it over the remaining policy instalments – just let us know what you would find useful and we will do our best to accommodate.

If there’s anything particular you would like us to be aware of (such as a period of erratic income), or any specific adaptions you would find helpful, then please let us know in the box below. Please provide as much or as little information as you feel comfortable with.

Everyone needs extra support from time to time

Things that can make it difficult or daunting to deal with insurance can include:

  • Difficulty with reading, writing or numeracy
  • Language barriers
  • Limited digital knowledge or internet access
  • Learning disabilities
  • Low confidence in managing money, or lack of support

We will do our best to provide you with as much additional support as you need. For example, providing your policy documents on the paper colour you find easiest to read, or summarising the key points of phone conversations in writing so you can refer back to them in your own time.

Whatever extra support you would find helpful, then please let us know in the box below. Please provide as much or as little information as you feel comfortable with.

This is an optional section.