Help with new and existing policies

Whether you need help with a quote, making changes to your policy, or just have a question, please get in touch.

If you want to buy insurance from us, or if you already have a policy that you need to talk to us about, please select from the list below:

Making a claim

If something goes wrong, we’re here to put it right. For information on how to make a claim, please click the relevant link below: 

If your claim relates to any of the following policies, then please contact your broker directly:

  • Fine art insurance
  • Expatriate home insurance
  • Overseas holiday home insurance


If you’re a broker and need to get in touch, please see our broker information


If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. 

Read more about how to make a complaint

General enquiries 

For Customer Services, please call 01206 773 777 (Monday to Friday 9am to 5pm except bank holidays) or email us at: [email protected]

You can also write to us at the below address:

Hiscox Customer Services
Hiscox House
Sheepen Place