We’re always delighted to hear from you.
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We’re here to help
If you’re in need of support, we can help. From issues with an online quote or concerns about your current cover, Hiscox can ensure you get the information you need right away. Your query might be one that we’ve answered before, so you might find the help you need in our Insurance FAQ hub.
Frequently asked business insurance questions
Frequently asked home insurance questions
Frequently asked travel insurance questions
Frequently asked event insurance questions
No luck? Don’t worry, our award-winning team are available to help.
Our claims team are available 24hrs a day
For sales & service, lines are open Monday to Friday, 8:30am to 5:30pm (closed on Saturdays, Sundays and Bank Holidays).
Making a claim
If something goes wrong, we’re here to put it right. For information on how to make a claim, please click the relevant link below:
- Home insurance
- Business insurance
- Annual travel insurance
- Gap year travel insurance
- Event insurance
- Motor insurance
If your claim relates to any of the following policies, then please contact your broker directly:
- Fine art insurance
- Expatriate home insurance
- Overseas holiday home insurance
Speak to one of our brokers
If you’re a broker and need to get in touch, please see our broker information
Complaints
Your views are important to us. Should you wish to submit a complaint, you can contact us in one of the following ways:
In writing:
Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York
YO1 7PR
Or by email: [email protected]
Read more about how to make a complaint