We’re here to help

If you’re in need of support, we can help. From issues with an online quote or concerns about your current cover, Hiscox can ensure you get the information you need right away. Your query might be one that we’ve answered before, so you might find the help you need in our Insurance FAQ hub.

Frequently asked business insurance questions

Frequently asked home insurance questions

Frequently asked travel insurance questions

Frequently asked event insurance questions

No luck? Don’t worry, our award-winning team are available to help.

Our claims team are available 24hrs a day

For business insurance sales & service, lines are open Monday to Friday - 8am to 7pm. (closed on Saturdays, Sundays and Bank Holidays).

For home insurance sales & service, lines are open Monday to Friday - 9am to 5pm. (closed on Saturdays, Sundays and Bank Holidays).

Help with new and existing policies

If you want support with a policy purchase or quote, or if you already have a policy that you need to talk to us about, you can speak to one of our UK-based insurance experts.

We also have dedicated 24-hour helplines over for emergencies. Please select the cover you wish to contact us about and you’ll find the most relevant contact information:

Contact our Home Insurance team for guidance on new or existing policies, or for emergency support.

Contact Hiscox Home Insurance

For help and support with a commercial policy, contact our Business Insurance team. Our team can offer guidance on new or existing policies, or emergency support.

Contact Hiscox Business Insurance

For guidance on a new or existing policy, contact our Travel Insurance team by phone or email. Follow the link below to see the opening times for these phone lines.
Contact Hiscox Travel Insurance

Contact our Events Insurance team for guidance on new or existing policies, or for emergency support.

Contact Hiscox Events Insurance

To speak to one of our motor insurance experts, please make your enquiry via our Private Client team. You can also find support directly from RH Specialists.

Making a claim

If something goes wrong, we’re here to put it right. For information on how to make a claim, please click the relevant link below: 

If your claim relates to any of the following policies, then please contact your broker directly:

Speak to one of our brokers

If you’re a broker and need to get in touch, please see our broker information

Complaints

Your views are important to us. Should you wish to submit a complaint, you can contact us in one of the following ways:

In writing:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York
YO1 7PR

Or by email: [email protected]

Read more about how to make a complaint

Information security

Information security is extremely important to us. If you believe you have discovered a security vulnerability on a Hiscox website, please contact us via email: [email protected]