Supporting special requirements

If you have any special requirements, from alternative formats to a preferred way of speaking with us, please let us know.

We can provide documents in braille, large print or audio format. We can also supply them on different coloured paper.

If you have a preferred channel for us to talk to you, we can arrange this too wherever possible. We can also speak to carers and people holding power of attorney, if required.

For your convenience, we have a ‘tell it once’ policy. This means if you need any additional help and support, we’ll keep a record so you don’t need to repeat yourself when you speak to us.

Contact us

If you know which specific team you need to speak to, visit our Contact section to speak to the team you need.

Contact us

or call us on 0808 3036 335