Our existing collections insurance customers

We are no longer offering collections insurance to new customers. Please see the information below if you wish to contact us regarding an existing policy.

For existing customers

If you have any questions or need to make changes to your collections insurance policy, you can contact us as follows:

UK customer experience centre opening hours
Weekdays: Monday to Friday from 9am to 5pm
Weekends and bank holidays: Closed

Call us on: 0845 213 7788

Contact us by email: [email protected]
We aim to reply within one working day.

If you have valuables at home, you may still be able to insure them with us as part of a Home insurance policy.

Contact us

Find out the best way to contact who you need with our contact centre.

Contact us


Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know.

How to make a complaint

Supporting vulnerable customers

Everyone has the potential to be vulnerable. Discover how we can help you.

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