Our existing travel insurance customers

Please call us on: 0800 247 1902 or from overseas, call +44 (0) 1904 618 200.

For sales & service, lines are open Monday to Friday - 9am to 5pm (closed on Saturdays, Sundays and Bank Holidays).

Our claims team are available 24hrs a day – more details on making a claim can be found here

The Money and Pensions Service (MaPS) has launched a travel insurance directory (external link) on its Money Advice Service website for people with serious pre-existing medical conditions. Details of the directory can either be found here (external link) or call 0800 011 3797 (available Monday to Friday, 8am to 6pm. Closed on Saturdays, Sundays and bank holidays)

Contact us

Find out the best way to contact who you need with our contact centre.

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Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know.

How to make a complaint

Supporting vulnerable customers

Everyone has the potential to be vulnerable. Discover how we can help you.

Find out more