Our existing motor insurance customers

If you need to make a claim for your motor vehicle our award-winning team are here for you.

There are several ways to make a claim depending on how you purchased your policy. Please select the appropriate option below to see how you could make a claim.

How did you buy your policy?

I bought my policy through a broker

01206 773 898
[email protected]

Motor Claims
0800 840 2405
For all motor related claims enquiries

Motor breakdown
0800 042 0334 / +44 (0)117 934 0429
For 24-hour breakdown assistance anywhere in the UK or Europe

Legal expenses
0800 042 0337
Access to a 24-hour helpline offering free legal advice

Glass or windscreen claims
0344 375 3371
Book online (external link)

I bought my policy through the Private Client team

If you purchased your policy through the Private Client team, please contact your account manager in order to make a claim.

Contact your account manager.

I bought my policy through RH Specialist Vehicle Insurance

If you purchased your policy through RH Specialist Vehicle Insurance, please visit the RH Specialist Vehicle Insurance website to make a claim.

Visit the RH Specialist Vehicle Insurance claims page (external link)

Our claims promise

We always start by assuming your claim is valid.

When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.

Superior claims handling

Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:

  • Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you  
  • Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly 
  • Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
  • Fairness – we always act in good faith and honour the intent of the policy

Contact us

Find out the best way to contact who you need with our contact centre.

Contact us


Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know.

How to make a complaint

Supporting vulnerable customers

Everyone has the potential to be vulnerable. Discover how we can help you.

Find out more