Need to make a travel insurance claim?

Need to make a travel insurance claim?
We offer travel policies in a couple of different ways; some of our customers have it as an add-on to their home or business insurance product, and others as a standalone policy. Select a policy type below to learn how best to contact us.
How to make a claim
To make a claim, please call us on 0800 247 1902 (8:30am to 5:30pm Monday to Friday) and select the option to make a claim, or email us at [email protected]. From mobiles or overseas, call +44 (0) 1904 618 200.
If you’re not sure which policy you have, policies provided by Millstream have policy numbers beginning ‘HIS’ or ‘HGY’, followed by a six-digit number, so please refer to your policy documentation.