What type of policy do you have?

We offer travel policies in a couple of different ways; some of our customers have it as an add-on to their home or business insurance product, and others as a standalone policy. Select a policy type below to learn how best to contact us.

How to make a claim

To make a claim, please call us on 0800 247 1902 (8:30am to 5:30pm Monday to Friday) and select the option to make a claim, or email us at [email protected]. From mobiles or overseas, call +44 (0) 1904 618 200.

What does your claim relate to?

Please call 24-hours a day on +44 (0) 207 902 7990 or email us at [email protected]

If possible please have your policy number to hand along with the relevant, key pieces of information, for example the date and time of the event. If not, don’t worry – we understand that this can be a difficult and stressful time.

Please call 24-hours a day on +44 (0) 203 284 8844 or email us at [email protected]

If possible please have your policy number to hand along with the relevant, key pieces of information, for example the date and time of the event. If not, don’t worry – we understand that this can be a difficult and stressful time.

Please call us on +44 (0) 330 660 0752 between 9am and 5pm Monday to Friday or between 10am to 4pm on Saturday or email us at [email protected]

If possible please have your policy number to hand along with the relevant, key pieces of information, for example the date and time of the event. If not, don’t worry – we understand that this can be a difficult and stressful time.

To download a claim form, please click on the appropriate link below:

Delayed Baggage Form (PDF)
Baggage & Money Claim Form (PDF)
Missed Departure Claim Form (PDF)
Travel Delay or Abandonment Claim Form (PDF)
Medical & Other Expenses Claim Form (PDF)
Cancellation Claim Form (PDF)
Curtailment Claim Form (PDF)

If you’re not sure which policy you have, policies provided by Millstream have policy numbers beginning ‘HIS’ or ‘HGY’, followed by a six-digit number, so please refer to your policy documentation.