Our golf insurance customers

Call us on 0808 231 0709 and we’ll update your details for you.

If you need to make a claim, please call us on 0808 231 0709. Claims team opening hours 9.00am – 5:30pm Monday to Friday. If you wish to make a claim online, you can log most claims quickly and easily through our claims notification portal at https://claims.hiscox.co.uk/.

You will need to provide your full name and contact details, your address and postcode, the policy reference and circumstances of the claim.

Outside of normal business hours, if you require emergency assistance in relation to substantial damage to your property, you can speak to our 24-hour emergency assistance team using the telephone number above. Your policy schedule will state if property cover is included in your policy.

If anything happens that might be covered under the policy, you must comply with the obligations set out in the How to make a claim section of your wording, together with the obligations set out in the section or sections under which you are making the claim. It is important that you read the policy for details of its terms in full.

We always start by assuming your claim is valid.

When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.

Superior claims handling

Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:

• Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you  
• Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly 
• Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
• Fairness – we always act in good faith and honour the intent of the policy

If for any reason you feel that this policy is not right for you, you can cancel the policy within 14 days of insuring with us. If you have not made a claim, we will return your premium in full. You can cancel the policy by notifying us at any time.

If you cancel after the first 14 days and have not made a claim, we will return a pro-rata proportion of your premium. To cancel your policy, please call 0808 231 0709 (9am–5pm, Monday to Friday, excluding bank holidays) or send an email to [email protected]. We will need your first name, last name, date of birth and policy reference number. We will need your first name, last name, date of birth and policy reference number.