We’re always delighted to hear from you
We are no longer offering collections insurance to new customers. Please see the information below if you wish to contact us regarding an existing policy.
For existing customers
If you have any questions or need to make changes to your collections insurance policy, you can contact us as follows:
UK customer experience centre opening hours
Weekdays: Monday to Friday from 9am to 5pm
Weekends and bank holidays: Closed
Call us on: 0845 213 7788
Contact us by email: [email protected]
We aim to reply within one working day.
If you have valuables at home, you may still be able to insure them with us as part of a Home insurance policy.