What type of policy do you have?

We offer travel policies in a couple of different ways; some of our customers have it as an add-on to their home or business insurance product, and others as a standalone policy. Select a policy type below to learn how best to contact us.

Please call us on: 0800 247 1902 or from overseas, call +44 (0) 1904 618 200.

For sales & service, lines are open Monday to Friday, 8:30am to 5:30pm (closed on Saturdays, Sundays and Bank Holidays).

Our claims team are available 24hrs a day – more details on making a claim can be found here

Please call us on 0330 660 0751

Our call centre is based in the UK and is open at the following times:
Monday to Friday from 8:30am to 5:30pm

Closed on Saturdays, Sundays and Bank Holidays

Contact us by email

[email protected]

Contact us by post

Hiscox Travel Insurance
308-314 London Road
Hadleigh
Essex
SS7 2DD

If you have an emergency of for details on how to make a claim, please see our making a claim page.

Complaints

If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:

In writing:

Millstream Underwriting Limited
PO BOX 18381
London
EC3 V4QT

By email: [email protected]

If you’re not sure which policy you have, policies provided by Millstream have policy numbers beginning ‘HIS’ or ‘HGY’, followed by a six-digit number, so please refer to your policy documentation.

The Money and Pensions Service (MaPS) has launched a travel insurance directory (external link) on its Money Advice Service website for people with serious pre-existing medical conditions. Details of the directory can be found here (external link).

 

Holiday hours

Thursday

24th December 2020

0900-1400

Friday

25th December 2020

CLOSED

Saturday

26th December 2020

CLOSED

Sunday

27th December 2020

CLOSED

Monday

28th December 2020

CLOSED

Tuesday

29th December 2020

0900-1700

Wednesday

30th December 2020

0900-1700

Thursday

31st December 2020

0900-1700

Friday

1st January 2021

CLOSED

Saturday

2nd January 2021

CLOSED

Sunday

3rd January 2021

CLOSED