What type of policy do you have?

We offer travel policies in a couple of different ways; some of our customers have it as an add-on to their home or business insurance product, and others as a standalone policy. Select a policy type below to learn how best to contact us.

Please call us on: 0800 247 1902 or from overseas, call +44 (0) 1904 618 200.

For sales & service, lines are open Monday to Friday - 9am to 5pm (closed on Saturdays, Sundays and Bank Holidays).

Our claims team are available 24hrs a day – more details on making a claim can be found here

Please call us on 0330 660 0751

Our call centre is based in the UK and is open at the following times:
Monday to Friday - 8am to 7pm

Closed on Saturdays, Sundays and Bank Holidays

Contact us by email

[email protected]

Contact us by post

Hiscox Travel Insurance
308-314 London Road

If you have an emergency of for details on how to make a claim, please see our making a claim page.


If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:

In writing:

Millstream Underwriting Limited
PO BOX 18381

By email: [email protected]

If you’re not sure which policy you have, policies provided by Millstream have policy numbers beginning ‘HIS’ or ‘HGY’, followed by a six-digit number, so please refer to your policy documentation.

The Money and Pensions Service (MaPS) has launched a travel insurance directory (external link) on its Money Advice Service website for people with serious pre-existing medical conditions. Details of the directory can be found here (external link).

Information security

Information security is extremely important to us. If you believe you have discovered a security vulnerability on a Hiscox website, please contact us via email: [email protected]