Need help?

We are always delighted to hear from you. If you have any questions about Hiscox Travel Insurance, or need to make changes to your travel insurance policy, you can call us on 0330 660 0751

Our call centre is based in the UK and is open at the following times:
Monday to Friday from 8:30am to 5:30pm

Closed on Saturdays, Sundays and Bank Holidays

Contact us by email

[email protected]

Contact us by post

Hiscox Travel Insurance
308-314 London Road

If you have an emergency of for details on how to make a claim, please see our making a claim page.


If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:

In writing:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green

By phone: 0800 116 4627 or 01904 681 198
By email: [email protected]

Read more about how to make a complaint