We’re always delighted to hear from you
What type of policy do you have?
We offer travel policies in a couple of different ways; some of our customers have it as an add-on to their home or business insurance product, and others as a standalone policy. Select a policy type below to learn how best to contact us.
Please call us on 0330 660 0751
Our call centre is based in the UK and is open at the following times:
Monday to Friday from 8:30am to 5:30pm
Closed on Saturdays, Sundays and Bank Holidays
Contact us by email
Contact us by post
Hiscox Travel Insurance
308-314 London Road
If you have an emergency of for details on how to make a claim, please see our making a claim page.
If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. We’ll investigate your complaint and resolve the problem as quickly as possible. You can contact us in one of the following ways:
Millstream Underwriting Limited
PO BOX 18381
By email: [email protected]
If you’re not sure which policy you have, policies provided by Millstream have policy numbers beginning ‘HIS’ or ‘HGY’, followed by a six-digit number, so please refer to your policy documentation.
The Money and Pensions Service (MaPS) has launched a travel insurance directory (external link) on its Money Advice Service website for people with serious pre-existing medical conditions. Details of the directory can be found here (external link).
Information security is extremely important to us. If you believe you have discovered a security vulnerability on a Hiscox website, please contact us via email: [email protected]