Coronavirus is causing travel disruption for many. In order to best serve our existing customers, we have temporarily suspended the sale of travel insurance to new customers who may be looking to buy direct from Hiscox. Our existing customers are unaffected by this and can continue to reach us for information on their policy or to make a claim.
We offer travel policies in a few different ways; some of our customers have it as an add-on to their home or business insurance, and others as a standalone policy.
If you have bought a standalone travel insurance policy from Hiscox please contact Millstream or view their current guidance here (external link). If you"re not sure which policy you have, policies provided by Millstream have policy numbers beginning "HIS" or "HGY", followed by a six-digit number, so please refer to your policy documentation.
As you would expect, we will do everything we can to respond when a policy is triggered. Our terms and conditions can be found in your policy documentation, but of course each claim is different and how the policy responds will depend on your specific circumstances.
If you have been impacted by travel disruption, then your first ports of call should be your travel provider and the card issuer that you used to make your purchase. If, after speaking to them, you still believe you need to make a claim, please get in touch and a member of our team will be able to assist you.
In the meantime, we recommend all customers who are due to travel to follow the advice issued by the Foreign and Commonwealth Office (FCO): www.gov.uk/guidance/travel-advice-novel-coronavirus (external link).
The Association of British Insurers has also published some information to help insurance customers - you can find answers to their commonly asked questions at: https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/ (external link).