Type in keywords to find answers to your questions.
Our existing motor insurance customers
If you need to make a claim for your motor vehicle our award-winning team are here for you.
There are several ways to make a claim depending on how you purchased your policy. Please select the appropriate option below to see how you could make a claim.
How did you buy your policy?
I bought my policy through a broker
T 01206 773 898
E [email protected]
Motor Claims
0800 840 2405
For all motor related claims enquiries
Motor breakdown
0800 042 0334 / +44 (0)117 934 0429
For 24-hour breakdown assistance anywhere in the UK or Europe
Legal expenses
0800 042 0337
Access to a 24-hour helpline offering free legal advice
Glass or windscreen claims
0344 375 3371
Book online (external link)
I bought my policy through the Private Client team
If you purchased your policy through the Private Client team, please contact your account manager in order to make a claim.
I bought my policy through RH Specialist Vehicle Insurance
If you purchased your policy through RH Specialist Vehicle Insurance, please visit the RH Specialist Vehicle Insurance website to make a claim.
Visit the RH Specialist Vehicle Insurance claims page (external link)
Our claims promise
We always start by assuming your claim is valid.
When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.
Superior claims handling
Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:
- Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you
- Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly
- Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
- Fairness – we always act in good faith and honour the intent of the policy
Useful links
Useful links
Contact us
Find out the best way to contact who you need with our contact centre.
Complaints
Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know.
Supporting vulnerable customers
Everyone has the potential to be vulnerable. Discover how we can help you.