Save 12.5% on Hiscox Home Insurance
Hiscox is the preferred home and specialist business insurance provider for the IoD. We’ve been working together for a number of years to bring a specially negotiated discount on our standard home insurance rates and business insurance rates to IoD members.
Hiscox has a long and proud history of home insurance expertise. Not only has our home insurance been rated 5 star by Defaqto for 2023, we have also been awarded the Feefo Platinum Trusted Service Award in 2024 for the fifth year running for ‘consistently delivering excellence’ for customers. The Trusted Service Awards use real customer reviews to recognise businesses which deliver exceptional experiences.
Hiscox is proud to be the first UK insurer to partner with LeakBot to offer our buildings insurance customers a free leak detector service. The UK home insurance market has seen a significant increase in claims from water damage over the past few years so we want to help customers prevent the damage and disruption this can cause to you and your family.
What does LeakBot do?
Claim your free LeakBot water leak detector here. This offer is available to building insurance customers only and is not available for those who only have contents insurance.
You will also receive one expert engineer visit each year if needed to find and fix any leaks with standard parts and labour all included at no extra cost.
Plus you get a free engineer visit from a specialist LeakBot engineer.
Need more help? Speak to our experts. Call us on 0800 840 2331
Open: Mon - Fri, 9:00am to 5:00pm | Excludes bank holidays
If you plan to carry out building works on your home, it's worth considering Hiscox Renovation and Extension Insurance. We offer market-leading protection that gives you complete confidence that your buildings, contents and materials are fully covered if anything goes wrong.
When it comes to insuring your UK second home, there’s no need to compromise on cover just because you’re not there all the time. If your main home is insured with Hiscox, we can insure your second home too – giving each the same high-quality buildings and contents cover.
We also offer a range of business insurance products, finely tailored to the needs of more than 400,000 businesses (based on the number of policies sold in 2023). As an IoD member you can benefit from a 12.5% discount on selected business insurance products.
If you want to buy home or contents insurance from us, or if you already have a policy that you need to talk to us about, please call us on 0808 1492 659, 9am to 5pm Monday to Friday.
Alternatively you can email us at [email protected]
If you need to make a claim for your home or contents then our award-winning team is here for you.
How to make a claim
To make a claim, please call us on 0800 247 1902 (9am to 5pm Monday to Friday) and select the option to make a claim, or email us at [email protected]. From mobiles or overseas, call +44 (0) 1904 618 200.
When emailing us, please be sure to include the following things so that we can identify your policy and assign you a dedicated claims handler as soon as possible:
If you have an emergency and require the immediate assistance of a tradesperson, please call our 24-hour help line on 0800 042 0342 if you bought directly from Hiscox. Please note that if you bought your policy directly, you will need to also have purchased home emergency cover, in order to benefit from this service.
What else you can do
Make sure you report any stolen items to the police as soon as possible. If you need to take action to prevent further damage or loss then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).
What happens next
If you have notified us of your claim by email, your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.
You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any concerns you may have. They will appoint external experts if necessary and be there to support you every step of the way.
Terms and conditions apply, for full terms see below. The Institute of Directors is an Introducer Appointed Representative of Hiscox Underwriting Ltd who is authorised and regulated by the Financial Conduct Authority. For UK residents only.
Any discount is only applicable to policies introduced via the partner, whether existing or new, but could not be applied to policies that are being managed by an alternative third party such as an insurance broker.
The discount you can benefit from on a Hiscox Home Insurance policy is 12.5% and is subject to underwriting criteria. A 5% discount is available to new clients with a Private Client Insurance policy (discount is only available in year one of the policy, no discount will be applied in subsequent years). The 12.5% discount on business insurance is subject to underwriting criteria and both offers are only available via the specific telephone numbers and website. Cases that do not meet Hiscox's underwriting criteria may be referred to a Hiscox recommended specialist insurance broker, where this offer will not apply. Policies are underwritten by Hiscox Underwriting Ltd on behalf of Hiscox Insurance Company Ltd. Hiscox Insurance Company Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. The Institute of Directors is an Introducer Appointed Representative of Hiscox Underwriting Ltd which is authorised and regulated by the Financial Conduct Authority. For UK residents and UK businesses only.
These terms and conditions explain how you are allowed to use this site and the operation of this site by Hiscox Underwriting Ltd, Hiscox Insurance Company Ltd and Hiscox Syndicates Ltd (“Hiscox”).
By accessing any part of this site you will be deemed to have accepted these terms and conditions in full. As this website enables you to transact business with us, the terms and conditions may be different to those on other Hiscox websites. Please take time to review these terms and conditions carefully.
What you are allowed to do
What you are not allowed to do
Changes to terms and conditions and disclaimer
Changes to/operation of website
Data protection
Purchase of products available through this site
How we handle complaints
If you have a question or complaint, you can contact us in one of the following ways:
In writing
Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York Y01 7PR
By phone: 0800 116 4627 or 01904 681 198
By email: [email protected]
We will try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will aim to give you our final response within eight weeks. If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.
If you have bought your insurance online, you can also register your complaint with the Online Dispute Resolution (external link) website, which has been set up by the European Commission.
Jurisdiction
