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Our existing landlords insurance customers
As a valued Hiscox landlords insurance customer, we’ve designed this portal to make managing your policy simple. Here, you can find everything you need to self-service your policy, from accessing your policy documents to understanding our claims process.
Explore the FAQs below to find out how to view your current coverage, update your policy details, or learn how to navigate a claim.
For general information, please see our landlords insurance FAQs.
How to use your Landlord portal
How can I view my policy information?
You can view your policy information but logging into the Landlord portal. The ‘Your Account’ screen will show you any existing policies with Hiscox, as well as any quotes requested.
How can I view documents for my policies?
Accessing documents for your policies is simple. From the ‘Your Account’ screen, find the policy with the matching policy number (this will be an 8-digit number), and click ‘View’ on the corresponding row. From here, you can access documents relevant to that policy.
My needs for the policy have changed. Can I adjust my policy?
If your circumstances have changed and you’re unsure if the policy now suits what you need, you can adjust your policy within the Landlord portal. Find your current active policy on the ‘Your Account’ page and click ‘View’. On the right side of the page, you will see an option to ‘Adjust policy’. Select this and follow the steps for an updated quote.
I’d like to get a quote for a new policy. Can I do that online?
Yes. Once logged in, visit the ‘Your Account’ screen and you can find a link which says ‘Get a new quote now?’. Click the link and follow the steps.
I need to change my personal details. How can I do that?
You can change your personal details quickly and easily through the ‘Your Account’ page. Your details will be displayed on the right side of the screen; click on the notepad and pen next to it and you will be able to amend your personal details.
I can’t find my welcome emails, can you resend them?
You can request for your welcome emails to be resent through the ‘Your details’ screen. On the right of the screen, you’ll see a ‘Re-send welcome emails’ option. Follow this and your welcome emails will be sent to your email address.
I’m having trouble with using the Landlord portal, or have a technical issue. Who can I talk to?
If you’re having a technical issue relating to the Landlord portal, please visit the ‘Contact Us’ page when logged in. Please fill out the contact form and we’ll come back to you as soon as possible.
I’d like to cancel my policy, how can I do that?
To cancel your policy, please call us on 0800 280 0355.
Making a claim
If you need to make a claim, please call our main phone lines 01206 773 899. In the case of an emergency, these phone lines are managed after office hours to enable you to liaise with a professional who can assist you in your time of need. Alternatively you can email us at [email protected].
What do you need to make a claim
We will need the following things so that we can identify your policy and assign you a dedicated claims handler as soon as possible:
- Your full name
- Address and post code
- Circumstances of the claim
- Contact phone number
- Your policy number (if available)
What else you can do
Make sure you report any stolen items, vandalism, or malicious damage to the property to the police as soon as possible. If you need to take action to prevent further damage or loss, then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).
What happens next
If you have notified us of your claim by email, your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.
You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any concerns you may have. They will appoint external experts if necessary and be there to support you every step of the way.
Our claims promise
We always start by assuming your claim is valid.
When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.
Superior claims handling
Our commitment to you is a superior claims service. Our team of UK-based specialists promise:
- Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you
- Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly
- Empathy – we understand the circumstances resulting in a claim can be stressful. We’re here to minimise the disruption to your life
- Fairness – we always act in good faith and honour the intent of the policy
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Supporting vulnerable customers
At Hiscox, ensuring the fair treatment of customers, regardless of their circumstance, is a given. If you have any special requirements, please do not hesitate to get in touch.
Complaints
If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it.