If you already have a policy with us and need to get in touch, our UK-based team of business insurance experts are here to help.

For general information, please see our business insurance FAQs.

Changing your current policy

How did you buy your policy?

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To update your details, renew or make changes to your policy, cancel your insurance or request documents, please call us on 0800 280 0351, 8am to 7pm Monday to Friday and 9am to 2pm on Saturdays.

0800 and 0808 numbers are free from landlines and mobile phones (although some phone providers may count calls towards free minute bundles).  Calls from outside the UK may be charged so you can also contact us on our local call option number +44 (0) 1904 293 403.

Alternatively you can email us at  [email protected].

 

If you bought your policy through a broker, you should contact them to discuss any changes to your policy.

Claims

Please contact us to make a claim.

Complaints

If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. If you have a complaint, please call customer relations on 0800 116 4627 or on our local call option number +44 (0) 1904 681 198, 9am to 5pm Monday to Friday.

Alternatively you can email us at [email protected] or write to us at:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green
York
YO1 7PR

Hiscox UK
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