Our existing business insurance customers

How can we help?

If you already have a policy with us and need to get in touch, our UK-based team of business insurance experts are here to help.

For general information, please see our business insurance FAQs.


Changing your current policy

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How did you buy your policy?

Direct from Hiscox

To update your details, renew or make changes to your policy, cancel your insurance or request documents, please call us on 0800 280 0351, 8:30am to 5:30pm Monday to Friday.

0800 and 0808 numbers are free from landlines and mobile phones (although some phone providers may count calls towards free minute bundles). Calls from outside the UK may be charged so you can also contact us on our local call option number +44 (0) 1904 293 403.

Alternatively you can email us at [email protected].

From a broker

If you bought your policy through a broker, you should contact them to discuss any changes to your policy.


If you need to make a claim for your business then you’re in safe hands. Whether it’s a quick settlement or helping to build a robust defence, we’re committed to achieving the outcome that’s right for you.

Please contact us to make a claim.


If we don’t deliver the highest standards of service, or if we make a mistake, then we want to know about it. If you have a complaint, please call customer relations on 0800 116 4627 or on our local call option number +44 (0) 1904 681 198, 8am to 7pm Monday to Friday.

Alternatively you can email us at [email protected] or write to us at:

Hiscox Customer Relations
The Hiscox Building
Peasholme Green

Supporting vulnerable customers

At Hiscox, ensuring the fair treatment of customers, regardless of their circumstance, is a given. If you have any special requirements, please do not hesitate to get in touch. Find out more

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Hiscox refer-a-friend scheme

Introduce a friend or family to Hiscox and receive up to £100 cash reward. Only existing Hiscox policyholders can refer via the scheme. T&C's apply (external link).

Refer now (external link)