Step 1:
Call us on
0800 042 0345
For policies with a premium above £30,000 please contact your regional development underwriter
Or email us at:
[email protected]
Our teams are available Monday to Friday, 09:00 to 17:00. We are closed on weekends and bank holidays.
Step 2: When you call, you’ll be asked to choose from the following options:
Option 1
E-Trade enquiresHere you can:
- Discuss a quote on Acturis or Trader
If your client already holds a policy with us and you’re looking to quote new covers, please speak with our existing policies team.
Option 2
Existing policiesHere you can:
- Access and update your client's policy;
- Make a general enquiry;
- Understand your client's cover;
- Cancel your client's policy.
Please be aware that our existing policies team cannot support with claims.
Option 3
New quotesHere you can:
- Request a new quote or continue an existing quote;
- Speak to an underwriter who will tailor a policy based on your client's needs.
If your client already holds a policy with us and you’re looking to quote new covers, please speak with our existing policies team.
Option 4
PaymentsHere you can:
- Discuss your client's payments including direct debits;
- Discuss commission statements;
- Update payment details.
Please be aware that our payments team cannot support you with policy queries.
Option 5
Underwriter extension numberHere you can:
- Enter the extension number of the Underwriter who you want to speak to (extension numbers can be found on an underwriter email signature)
- If they are not available you will be directed to our Broker Experience Centre
Quick links: