How to make a claim
You need to notify us of a problem as soon as you are aware of it. If a problem arises on the day itself, please contact us as soon as you can.
What you will need to notify us of an events insurance claim with Hiscox
- Your policy number
- Full details of the claim including:
- Amount of the claim
- Claim circumstances
If we need anything else from you throughout the claim, we will let you know, but it might save time if you send us all supporting documentation you have available as soon as you can. Please notify us even if you don’t have all the information listed above, it’s always best to let us know promptly and we can work with you to present what we need.
If you have bought an event insurance policy from Hiscox through a broker, please notify them as soon as you are aware of a possible problem, or a potential claim.
Who should I contact to make a claim with Hiscox?
As soon as possible, please notify us of any claims using the contact details below:
Mr Robert Campbell or Mr Alex Whitaker
Hyperion Adjusters Ltd
76/77 Watling Street
This information is if you need to claim though Hiscox events insurance only – click here to make a claim for other Hiscox products.
What happens next?
Once you make a claim on your events insurance with Hiscox, you’ll be allocated a dedicated claims handler.
Our policy is for your handler to contact you within 48 hours to advise whether any more information is required from you – they will also appoint experts to your case if necessary.
This might involve an adjuster assessing the damage if your claim was related to event property, for instance.
Your claims handler will have specific experience with claims relating to events, so should understand the concerns you may have and they will be happy to help.