If your client has any special requirements or you believe that they may have a vulnerability, please contact your account handler to discuss the best way to provide assistance. We have a company-wide approach to training, ensuring that all colleagues can help identify vulnerabilities in a customer and ensure the right support is in place to meet their needs.
The following organisations may also provide useful information and support for customers with vulnerabilities:
- Mental Health Foundation (external link)
Helping people understand, protect and sustain their mental health. - MIND (external link)
Advice and support to empower anyone experiencing a mental health problem. - National Debt Helpline (external link)
Free and confidential debt advice service run by the Money Advice Trust. - Samaritans (external link)
Providing emotional support to anyone in emotional distress. - Step Change (external link)
Expert debt advice and fee-free debt management. - Alzheimer's Society (external link)
Information and support for people affected by dementia. - The Royal National Institute of Blind People (RNIB) (external link)
A leading sight loss charity and the largest community of blind and partially sighted people. - Action on Hearing Loss (external link)
The UK charity supporting deaf people and those with hearing loss and tinnitus.
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