Your travel insurance claim is very important to us and we are committed to providing courteous, fair and efficient handling of your claim.
If you suffer a loss and need to make a travel insurance claim, please contact us in one of the following ways:
In the event of a medical emergency, or if you need to cut your trip short for any reason, you should call our Emergency Medical Assistance Service on +44 (0)20 7902 7990.
In the event that you are caught in a natural catastrophe or political unrest, you should call Red 24 on +44 (0)20 3291 2424 who will assist your evacuation to a safe destination.
If a kidnap and ransom insured event occurs, you must:
- Tell Control Risks about it as soon as possible and give them whatever information they need;
- Tell the appropriate local authorities of the ransom demand, or allow Control Risks to do so, as soon as possible having regard to the personal safety of the victim;
- Be able to show, when you make a claim for the ransom, that the ransom was surrendered under duress.
Control Risks’ telephone number is 020 7939 8900.
For all other claims, please telephone 0845 643 6047 to notify your claim. Our UK based Claims Handlers are available from 9:00 – 17:30, Monday to Friday.
Alternatively, you can download the relevant claim forms below, or notify your claim in writing either by e-mail to firstname.lastname@example.org or by post to:
Hiscox Travel Insurance Claims
308-314 London Road
Delayed Baggage Form (173 Kb, PDF) >
Baggage & Money Claim Form (188 Kb, PDF) >
Missed Departure Claim Form (162 Kb, PDF) >
Travel Delay or Abandonment Claim Form (164 Kb, PDF) >
Medical & Other Expenses Claim Form (182 Kb, PDF) >
Cancellation Claim Form (201 Kb, PDF) >
Curtailment Claim Form (196 Kb, PDF) >
We are committed to settling your claim as quickly as we can. To help us deal with your claim efficiently, please have your policy number to hand. If this is not possible, do not worry, we understand this can be a difficult and stressful time and we can locate your policy using your personal details.
Experience tells us that we are able to handle a claim faster and more proactively when key information is provided up front.