We never forget that who we insure is as important as what we insure. That is why we ask our customers to rate their overall satisfaction, so you can see what other Hiscox home insurance customers are saying about their experience with Hiscox.
The reviews are collected and managed for Hiscox by InsightNow, an independent third party. We then use this feedback as part of our ongoing improvements. Please see a selection of the feedback below:
"How satisfied are you with the service you've received from Hiscox today?"
93.9% Customers rated their experience as 9 out of 10 or higher
4.70 out of 5
(11780 customer survey’s conducted from 1st Jan - 21st September 2016)
"Had a really satisfying and straightforward and efficient conversation with your agent. She helped me a lot and I think I will be working with Hiscox for a long time. Thank you."
"Just want to say a massive thank you to your agent today. He has been most professional, very helpful and most definitely he made my day. I was just saying to him I've only just recommended you to a friend who had an issue the other day. He's very very happy. So thank you. Keep up the good work."
"Great service today. Your agent answered all my questions straight away. Very courteous and professional. Thanks."
"I have just been speaking to your agent and who has helped me to renew my policy I just wanted to say he has an excellent manner and was very very helpful and I was very impressed with his with how he helped me today. Thank you very much."
"Your custom makes things very straightforward. You always feel that you are talking to somebody who is in power to make decisions and answer your questions and can't recommend it highly enough. Thank you very much."
"The agent was extremely friendly and very professional and I would definitely recommend Hiscox to anyone who asked me for advice. Thanks very much."
"How lovely to actually speak to a human being who listens to what I asked for, was patient and was able to give me lots of different options. Really appreciated it - particularly on a Friday afternoon."
"I was absolutely delighted with the service I got from your agent today. She was very helpful very friendly made it just so simple. An absolutely pleasure to deal with. So very impressed with Hiscox."
"I was very satisfied with the service that I received. Your operative could not have been more helpful or charming and I was very very impressed by the service. Thank you very much."
"I am very pleased I have done my renewal this year. I’ve been with you for many years and I have to say the handler of the insurance was very good very efficient and I am very pleased with the outcome."
"I have always been very impressed with the speed of service of Hiscox promptly answering telephones and the politeness and clarity of all the people dealing with my queries. Thank you."
"I had a very good call and the person I spoke to was very professional and courteous and very helpful and very knowledgeable as well. All around I was very happy."
"The gentleman that helped me today in your York office was great. Very knowledgeable and very efficient and I would certainly recommend him to his supervisor as a great ambassador for your firm."
"It has been a marvellous service. Your agent was really understanding and good and I am very happy with this years’ subscription."
"Your agent was extremely professional, very friendly and approachable and made the whole experience very easy to understand. Thank you very much to him for his help today."
"It was quite a good experience and it gave me some confidence in the unlikely event that I would have a claim that it would be processed correctly. Thank you very much."
"I'm absolutely delighted with the service and the information provided by your agent. Entirely professional, helpful, and answered every question in language that I can understand. Thank you very much indeed."
"The representative I spoke to today was absolutely excellent, very diligent, explained everything very well for me, went over every question I had and made sure I understood everything. Thank you."
"Just to tell you that we are very impressed by your standard of service and indeed the cover you offer. And we know that because we have actually had to use it and claim over an emergency on our roof which was done very efficiently and quickly. Also I have made use of the legal service on a couple of occasions and they really are very helpful and put one’s mind at rest. Carry on with the good work. Thank you very much for your service."