Why can’t I complete my quote online?

Sometimes we need some further information about your business to complete your quote. This is so we can make sure your quote is tailored to meet your exact needs, and ensure you have complete peace of mind. If you have been asked to call us, please do so – we have experts on hand to help finalise your quote.

Call on 0800 2800 351 Mon - Fri, 8am to 7pm, Sat, 9am to 2pm excluding bank holidays.

What is an excess?

An excess is the amount of a claim that is payable by you. For instance if you select an excess of £500 and have a claim worth £2,500, then you will pay the first £500 and we will pay the rest (in this example £2,000).

Which policy wording do I need? 

The policy wording sets out what is covered, what is not covered, how much we will pay if you need to make a claim and anything you need to do to ensure your policy remains valid. For some products, such as professional indemnity insurance, we have a range of policy wordings designed to tailor the cover you receive. This is based on the potential claims you could face in your industry. To ensure you get the best protection for your business, you will need to make sure that your primary trade accurately reflects the activities you carry out every day. We will automatically apply the policy wording tailored to your industry so that you have the most appropriate cover.

Should I include employers’ liability in my quote? 

Employers’ liability insurance will cover claims for compensation if an employee is injured or becomes ill in the course of the work they are carrying out for you. For the most part, you are legally required to hold employers’ liability insurance when you become an employer, and can be fined £2,500 for every day that you are not insured. The law makes some exceptions for individuals employing close family members, and for those employing people not resident in Great Britain. More information is available here: https://www.gov.uk/employers-liability-insurance (external link)

Related FAQs

If you haven't found the information you need, see if we've caught your query in our business insurance FAQ hub. Here,  you'll find answers to questions on the specifics of our policies, information about the types of cover you might benefit from, and FAQs on making payments.

Questions about your policy terms

Questions about your cover or policy

Questions about payments

Can I have someone else’s financial interest noted on my policy documents? 

Yes. If you have hired or leased equipment, or are undertaking work for a specific client, we can add a ‘note of interest’ to your policy to reflect this.

Who can discuss my quote or policy with Hiscox? 

As your insurer we hold sensitive commercial information about your business and take our responsibility to protect that information very seriously. We will only discuss your quote or policy with individuals who are named on the policy file, and who can pass data protection checks at the start of a call. When you set up a policy or quote online or over the phone, you will be the individual authorised to discuss the policy and make changes. If you wish to authorise somebody else to make changes, please call us.

What is the difference in my ability to claim if I have a policy on an ‘any one claim’ basis, rather than an ‘aggregate’ basis? 

The limit of indemnity you select is the amount we will pay for your claims. If your policy operates on an aggregate basis, the limit of indemnity is the amount available for any claims you may need to make that year combined. At your renewal date, the amount will be re-set at the original value. For example, if you select a limit of indemnity of £1,000,000, and then make a claim for £50,000, there is £950,000 left to pay any more claims you may need to make that year. At renewal, this will go back up to £1,000,000. The difference with a policy on an ‘any one claim’ basis, is that the full limit of £1,000,000 is available for each claim you make.

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Need more help? Speak to our UK-based experts. Call us on 0800 2800 351

Mon - Fri, 8am - 7pm, Sat, 9am to 2pm. Calls are free from a landline and some mobile contracts