At Hiscox we believe that a good conversation starts with listening openly to our customers and their needs. We have knowledgeable UK-based staff and are delighted to report that out of those people we surveyed in February 2010*:
74% of Hiscox Business Insurance clients would recommend Hiscox to friends and family based on their experience
95% of Business Insurance clients were satisfied that the person they spoke to was knowledgeable about the policies we offer
98% of Business Insurance clients were satisfied that we spoke to them in a clear way and avoided using financial jargon
68% of Hiscox Home Insurance clients would recommend Hiscox to family and friends based on their experience
99% of Home Insurance clients were satisfied that we answered their questions and provided the information they needed today
94% of Home Insurance clients were satisfied that doing business with Hiscox was easy
Hiscox doesn’t behave like a typical insurance company and here are just some of the other reasons why we believe we provide an extraordinary quality of service.
Clear thinking, plain speaking
We believe it’s important for you to understand the cover you have and have the confidence that you’re properly insured, which is why we:
design products that are flexible, yet simple and easy to understand
provide two-page policy summaries in plain English on our website for our home insurance and business insurance products
always clearly highlight any policy exclusions
Who we insure is as important as what we insure
We pride ourselves on treating customers as individuals, which is why:
when you contact us we’ll make it straightforward, as fast and simple as possible; and if you’re making a home insurance claim we won't waste your time asking you to fill in endless forms
we’ll work hard to get your life or business back to normal as quickly as possible by providing an immediate, fair and proactive insurance claims service
all insurance claims are handled carefully with professionalism and tact, and for business insurance customers, we provide direct access to specialist claims staff who understand your industry
over 90% of our home insurance clients surveyed were satisfied with the way we settled their claim
* Latest results from our monthly customer satisfaction survey for customers telephoning one of our UK-based contact centres.
