| Cover type | Level of cover |
Optional covers | |
| Baggage and money | If we decide to replace lost or damaged luggage we always replace new for old. We can replace or repair lost or damaged items, or make a cash settlement based on the replacement cost. We don’t make any reductions for wear and tear. This is an optional extension to our core travel product as Hiscox Home Contents Insurance customers’ baggage may be covered under their Hiscox Home Insurance policy. If any cash or travel tickets are lost or stolen whilst travelling, we will reimburse you up to a total value of £1,000 (cash limit £500).
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| Winter sports cover | Winter sports cover can be added to our core travel product extending emergency medical cover for winter sports. It also covers your winter sports equipment, and includes a winter sports pack. Our winter sports pack covers any unused portions of lift and resort passes, ski school, and equipment hire if you have an accident, are ill, or if your pass is lost or stolen. |
| Other activities | We cover you for a wide range of sporting activities as standard. If you want to have a more adventurous holiday including activities such as kite surfing, or quad biking, you can add cover for this to our standard policy by selecting the other sporting activities extension. Click here to see which activities are included as standard and which require extra cover. |
| Golf cover | We offer golf cover as an extension to our core travel insurance product. If you select this option, we will cover your golf equipment, necessary equipment hire if your clubs are lost, stolen, or delayed in transit, and green fees if you are ill or your documents are lost or stolen and this prevents you from playing.
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| Business travel | Business travel is an optional extension to our core travel insurance product. This option includes cover for the replacement of portable business equipment, samples, and conference fees, as well as covering the travel and accommodation costs for a close business associate to replace you at a meeting if you fall ill whilst travelling.
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| Pre-existing medical conditions | We can provide cover for a range of pre-existing medical conditions. When applying for cover for pre-existing medical conditions, you speak directly to one of our experienced nurses who will conduct a medical screening to ensure you have the right cover for your needs. For full information on medical conditions we will cover, please contact our medical screening service when directed to during our travel insurance application process. We strongly recommend that you do not travel abroad without full emergency medical cover.
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Flexible covers | |
| Cancellation | If you need to cancel your holiday prior to your trip we will reimburse you the cost of the transport, accommodation and other irrecoverable costs that you have had to pay. This limit is £5,000 as standard, but can be increased to £10,000 if required. For full terms and conditions, please see the policy wording.
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| Curtailment | If you are forced to cut your holiday short, we will cover you for unused travel and accommodation costs, and reasonable additional travel costs incurred. In these circumstances, we also have a team of experts on hand to offer advice on what to do. This limit is £5,000 as standard, but can be increased to £10,000 if required. For full terms and conditions, please see the policy wording.
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Covers included as standard | |
| Financial failure protection | If you book flights and accommodation that are not part of a package, then under some travel policies you will not be covered if your provider goes bankrupt. Our financial failure cover means that if your airline, accommodation, or excursion provider goes bankrupt, we will pay out for irrecoverable costs paid by you in advance, or any reasonable additional costs you incur as a result (subject to the policy limit).
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| Political Unrest and Natural Catastrophe Evacuation | If you are caught in political unrest or a natural catastrophe whilst travelling outside the UK, Red 24 are on hand to help. They will assist your evacuation to a safe destination, including on-the-ground response and rescue if required, and we will cover the costs incurred.
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| Travel delay | If you experience delays when travelling, for example as a result of bad weather, strike action, or mechanical breakdown of your transport, we will pay £50 per 12 hours of delay (up to a maximum of £250).
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| Missed departure | If you miss your departure, for example because of a vehicle breaking down, we will pay up to £1,500 for any reasonable additional accommodation and travel expenses you incur in reaching your booked destination.
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| Travel disruption | If your travel is disrupted, we will pay up to £5,000 towards irrecoverable travel and accommodation costs or other expenses that you have paid for, or are contracted to pay for, but have not used; or reasonable additional travel and accommodation costs that you incur as a result of the disruption. For full terms and conditions, please see the policy wording.
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| Children travelling independently | Under our family policies we cover children who are 23 or under and still in full time education. Children covered under your travel insurance policy are able to travel independently of the main policy holder They are covered up to the same limits as the main policy holder for all covers except cash, personal accident and collision damage excess waiver. See the policy wording for full details.
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| Loss of passport / driving licence | If you lose your passport or driving license whilst travelling, we will pay up to £500 to cover the cost of replacing these documents.
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| Legal expenses | £50,000 of legal cover as standard. For full terms and conditions, please see the policy wording.
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| Emergency medical expenses | If you require emergency medical care, or medical repatriation to the UK whilst travelling, we will cover the costs up to £10 million.
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| 24 hour emergency medical assistance service | In the event that you need emergency medical attention, and/or you have to cut your trip short, you should contact our emergency medical service for advice and assistance.
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| Personal liability | If someone makes a claim against you for injury or damage that you unintentionally cause to them or their property, we will cover your legal expenses and legal liability for damages up to £2 million.
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| Excess | The policy excess of £100 applies to all parts of the policy, apart from travel delay, personal accident, legal expenses, and additional hospital benefit where there is no excess.
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| Enjoy | Enjoy is a travel concierge service included with our travel insurance policies. You can use Enjoy for advice and help with a range of tasks including planning your holidays, booking events and restaurants whilst travelling and translation assistance. Enjoy also provides travel health advice both before your trip and whilst abroad. For more information about Enjoy, see the policy wording. |
