We’re always delighted to hear from you. If you have any questions, need any help with an online quote, or need to make changes to your second home insurance policy, you can contact us as follows:
If you bought, or want to buy second home insurance directly from Hiscox
New quotations: 0845 330 4105
UK call centre’s opening hours
Weekdays: Monday to Friday from 8.30am to 7pm
Weekends and bank holidays: Saturdays from 9am to 5pm; closed on Sundays and Bank Holidays
Changing policy details: 0845 330 0505
UK call centre’s opening hours
Weekdays: Monday to Friday from 8.30am to 7pm
Weekends and Bank Holidays: Closed
Contact us by email
contactus@hiscox.com
We aim to reply within one working day.
Contact us by post
Hiscox Customer Services
PO Box 5734
Southend-on-Sea
Essex
SS1 2ZD
If you bought or want to buy second home insurance from a broker
In the first instance you should refer to your broker or insurance agent.
Claims
From the UK, please call: 0845 330 0505
If you are overseas, please call: +44 1702 443686
More about second home insurance claims >
Complaints
Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.
Read more about how to make a complaint >
