At Hiscox we always try to go the extra mile to provide a speedy, efficient, courteous and fair handling of your home insurance claim to minimise the disruption to your life.
We know how frustrating it can be to have to repeat yourself to different people every time you call, so if your claim cannot be settled immediately, you will be allocated a dedicated Claims Underwriter who will take you through the claims process and handle your claim to conclusion.
If you suffer a loss and need to make a home insurance claim, please contact us immediately on one of the following claims lines:
If you bought home insurance directly from Hiscox:
From the UK, please telephone 0845 330 0505 to notify your claim. Our UK based Claims Underwriters are available from 9:00 – 17:30, Monday to Friday. If you are overseas, please telephone: +44 1702 443686.
If you have a Home Emergency and require the immediate assistance of a tradesperson, please call us on 0845 213 8400, which is available 24 hours a day.
Alternatively, you can notify your claim in writing either by e-mail to 505.claims@hiscox.com or by post to:
Hiscox Claims
PO Box 420
Sittingbourne
Kent
ME10 1WB
For confidential legal advice on personal tax matters, and for family legal protection claims, please contact DAS Legal Expenses Insurance Company Limited on 0845 601 5094.
For all claims it would be helpful if you could provide your Hiscox policy number and full details of the claim, including the date, amount and circumstances.
If you bought High Value Home Insurance from a broker:
In the first instance you should refer to your broker or insurance agent as they will be able to assist you in the claims process. If this is not possible, then please contact us directly on 0845 213 8776. Our UK based Claims Underwriters are available from 9:00- 17:30, Monday to Friday. If you are overseas, please telephone: +44 1206 773776.
If you have a Home Emergency and require the immediate assistance of a tradesperson, please call us on 0800 731 3639, which is available 24 hours a day.
Alternatively, you can notify your claim in writing either by e-mail to property.claims@hiscox.com or by post to:
Hiscox Claims
PO Box 420
Sittingbourne
Kent
ME10 1WB
For 24 hour emergency medical assistance when travelling abroad, please contact 0870 473 0020. Please note that this service is only available if you have taken out travel insurance with us.
For confidential legal advice on personal tax matters, and for family legal protection claims, please contact DAS Legal Expenses Insurance Company Limited on 0800 731 3548.
For all claims it would be helpful if you could provide your Hiscox policy number and full details of the claim, including the date, amount and circumstances.
