We’re always delighted to hear from you. If you have any questions, need any help with an online quote, or need to make changes to your home insurance policy, you can contact us as follows:
If you bought, or want to buy home insurance directly from Hiscox
New quotations: 0845 330 4105
UK call centre’s opening hours
Weekdays: Monday to Friday from 8.30am to 7pm
Weekends and bank holidays: Saturdays from 9am to 5pm; closed on Sundays and Bank Holidays
Changing policy details: 0845 330 0505
UK call centre’s opening hours
Weekdays: Monday to Friday from 8.30am to 7pm
Weekends and Bank Holidays: Closed
Contact us by email
contactus@hiscox.com
We aim to reply within one working day.
Contact us by post
For Home Insurance bought directly from Hiscox:
Hiscox Customer Services
PO Box 5734
Southend-on-Sea
Essex
SS1 2ZD
For High Value Home Insurance bought from a broker:
Hiscox Customer Services
Hiscox House
Sheepen Place
Colchester
CO3 3XL
If you bought or want to buy home insurance from a broker
In the first instance you should refer to your broker or insurance agent.
More about how to find a broker >
More about how to make a home insurance claim >
Claims helplines for Home Insurance clients who purchased their Hiscox policy direct from Hiscox.
From the UK, please call: 0845 330 0505
If you are overseas, please call: +44 1702 443686
More about how to make a home insurance claim >
Home Emergency: 0845 213 8400
Legal and Tax helpline: 0845 601 5094
Helplines for High Value Home insurance clients who purchased their Hiscox policy via a Broker.
Hiscox Customer Services: 0845 213 8777
Approved Services: 0845 213 8777
For access to additional products and services at specially negotiated rates.
Security Services: 020 7448 6032
For travel security information, emergency response and ID fraud advice.
Domestic helpline: 0800 731 3639
For 24 hour access to plumbers, roofers, cleaners and other emergency contractors.
Travel helpline: 020 8290 4442
For 24 hour medical emergency assistance when traveling abroad.
Counseling helpline: 0117 934 2121
For confidential counseling over the phone, provided by DAS Legal Expenses Insurance Company Ltd.
Additional helplines: 0800 731 3548
For access to free legal, tax and health advice, as well as veterinary and childcare services, provided by DAS Legal Expenses Insurance Company Ltd.
Complaints
Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.
Read more about how to make a complaint >
