We have updated our website to provide you with information on the way we use cookies to provide you with insurance quotes and improve the services we offer. If you continue without changing your browser settings, we'll assume that you are happy to receive all cookies on the Hiscox website.

Hiscox  >  Contact us

Contact Hiscox

We’re always delighted to hear from you. We’re here to help should you have any questions, need any help with an online quote, or need to make changes to your insurance policy.

 

Making an insurance claim


For information on how to claim, please click the relevant link below:

 

Home insurance >

Business insurance >

Travel insurance

Annual travel insurance >

Gap year travel insurance >

Event insurance >


To claim on any of the following policies please contact your broker:


Fine art insurance

Expatriate home insurance

Overseas holiday home insurance

Holiday home insurance

 

 

Product enquires


If you bought, or want to buy insurance directly from Hiscox:


Click on the link below for the product you are interested in. Each link will take you directly to the relevant page containing contact details, including new quotations, changing policy details, making a claim and home emergency helplines.

 

Personal and home

 

Home insurance >

Holiday home insurance >

Overseas holiday home insurance >

Expatriate home insurance >

Fine art insurance >

 

Business

 

Contact us >

 

Travel

 

Annual travel insurance >

Gap year travel insurance >

 

Events

 

Contact us >

 

 

If you bought or want to buy insurance from a broker:


In the first instance you should refer to your broker or insurance agent. If you would like to buy one of our products through a broker, or require specialist advice, please read our find a broker page for further information.

 

 

Complaints


Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible. 


Read more about how to make a complaint >


We also publish our complaints data which includes information on how many complaints we've received and responded to over a 6 month period. Find out more >

 

 

General enquiries

 

In writing


Hiscox Customer Services
Hiscox House
Sheepen Place
Colchester
Essex
CO3 3XL

 

By phone


For Customer Services, please call 0870 084 3777

Mon - Fri from 9am to 5pm; closed on weekends and Bank Holidays.

 

By email

 

customerservices@hiscox.com